by Arema Connect | May 29, 2014 | Blog
All online retailers experience shopping cart abandonment. Do you understand why your shoppers who start the checkout process leave before completing it? Here are 2 factors to consider: technical aspects & buyer purchase barriers 1. Technical aspects Your...
by Arema Connect | Jan 20, 2014 | Blog, Ireland / UK
Social media platforms are here to stay and all businesses, especially online retailers, need to have a customer support structure in place to deal with incoming queries. Customer loyalty and customer support are more important than ever due to the new digital age....
by Arema Connect | Mar 25, 2013 | Blog, Ireland / UK
30% of our new businesses in 2012 are availing the use of our web chat or live chat service. This increase is due to the recognition of the benefits of implementing this customer contact channel on our clients’ websites. Our own experience is availed by research...
by Arema Connect | Mar 18, 2013 | Blog, Ireland / UK
Businesses online have greater opportunities to increase their sales than “normal” businesses. These opportunities can be achieved by implementing a customer care strategy: 1. Operating around the clock: The Internet is never closed for business. Your company has...
by Arema Connect | Mar 11, 2013 | Blog, Ireland / UK
Internet businesses (e-business and e-commerce) came into existence in 1991 when the Internet became a platform for commercial use. It has become a very profitable sales channel for well-established and newly formed companies. Online Shops are relatively easy to...
