How to improve Sales by delivering the best in class customer service plan?
Referrals are a key contributing factor to the success of all companies. A recommendation from a satisfied client is worth more than a thousand ads on tv, radio or print media. Social media channels can be a positive or negative influencers.
Social Media Channels such as Facebook, Twitter, Linkedin, Pinterest and Instagram are free of charge and anyone can create a profile with relative ease and make contact with old and new friends within minutes. The average Facebook user has 190 contacts.
This number means that one bad experience published on Facebook can potentially be detrimental to your business .
A good experience tweeted or shared with friends on Facebook will increase sales for your company as the recommendation is coming from a trusted source.
Satisfied customers can become your best salespeople. Discover how to have satisfied customers by incorporating customer support as part of your sales process.
Whitepaper Key Points
- Marketing, Sales and Customer Service Relationship A great customer care service delivery increases the number of referrals and increase sales.
- New Sales Channels Social Media can be used to increase sales and the return of investment.
- Clients can be your best sales people Customers that share their experiences about your products and teams are your best sales people.
- How to have satisfied customers? The best customer service plan, is the one that offers your customers the best buying experience possible. This includes Pre Sale, Actual Sales & Post Sales Support