Get in touch: +353 214244944 | info@aremaconnect.com

Join the Arema Connect Team

Are you looking for a call centre job? Our business is our people. We are committed to fostering professional and personal development for all employees. To be a part of our story take a look at our available positions and send us your C.V.

Shared Services - Customer Support Agent

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Support 24 hours a day, 7 days a week. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.  

The position – 

  • We are looking for Customer Service agents to support our Shared Services operations;
  • You will be responsible for providing a top-class customer experience and administrative tasks via telephone, email and live chat;
  • Full-Time positions;
  • Benefits included;
  • Mandatory onsite training with an option to work remotely once training is fully completed. 

Responsibilities –

  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Resolve customer queries with an emphasis on first-contact resolution;
  • Fulfilment of administrative tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.

The role –

  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of client procedures;
  • Answering customers’ enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the Management team

Shifts

  • 37.5 to 40 hours per week;
  • Shifts may vary to support our 24×7 operations (bank holidays may be required from time to time).

Requirements & beneficial attributes – 

  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time management;
  • Flexible to changing business requirements and operations; 
  • Good interpersonal and customer care skills.

Skills

  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & people skills;
  • Detail-oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com 

 

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Evening Customer Support Agent - Full Time - We are currently not recruiting for this position

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.

 

The position – We are currently looking for a Customer Service agent to support our after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across evening shift patterns. 

 

  • Monday to Friday 
  • 5 pm to 10 pm 
  • Full-time hours available 
  • Immediate start 

 

Responsibilities include – 

  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Ensure the highest standards of customer service are upheld at all times;
  • Swiftly resolve customer queries with an emphasis on first contact resolution;
  • Partake in administration tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.

 

The role

  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of procedures;
  • Answering customers’ enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the daytime team;

Requirements & Beneficial Attributes

  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time Management;
  • Flexible to changing business requirements and operations; 
  • Good interpersonal and customer care skills.

Skills

  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & People Skills;
  • Detail Oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com 

 

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Healthcare - Customer Support Role - We are currently not recruiting for this position

 

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.  

 

The position – 

  • We are looking for a Customer Service agent to support one of our large Healthcare clients;
  • You will be responsible for providing a top-class customer experience and administrative tasks via telephone;
  • Fluent English required;
  • Full-time position;
  • Monday to Friday business hours.

 

Responsibilities –

  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Resolve customer queries with an emphasis on first-contact resolution;
  • Partake in administrative tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.

 

The role –

  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of client procedures;
  • Answering customers’ enquiries via telephone;
  • Administrative duties.

 

Requirements & beneficial attributes – 

  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time management;
  • Flexible to changing business requirements and operations; 
  • Good interpersonal and customer care skills.

 

Skills

  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & people skills;
  • Detail-oriented.

 

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com 

 

 

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Arema Connect Careers

Areas of interest:

Market Research

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