Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.  

The position – 

• We are looking for Customer Service agents to support our Shared Services operations;
• You will be responsible for providing a top-class customer experience and administrative tasks via telephone, email and live chat;
• Fulltime permanent position;

• Benefits included;
• Onsite training is provided with an option to work remotely once training is completed. 

Responsibilities –

• Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
• Resolve customer queries with an emphasis on first-contact resolution;
• Partake in administrative tasks;

• Identifying customer needs and providing the right solutions to customers;
• Meet performance goals and objectives.

The role –

• Telephone Answering support;
• Maintaining an up-to-date knowledge of client procedures;
• Answering customers’ enquiries via telephone;
• Administrative duties;
• Highlighting trends and issues to the Management team;
• Mandatory training is onsite with the option to work remotely after full training is completed. 

Shifts

• 40 hours per week;
• Shifts may vary to support our 24×7 operations (bank holidays may be required from time to time).

Requirements & beneficial attributes – 

• The ability to multitask;
• Customer-focused and empathetic;
• Time management;
• Flexible to changing business requirements and operations; 
• Good interpersonal and customer care skills.

Skills

• Excellent communication skills;
• Customer Service experience is favourable;
• Team & people skills;
• Detail-oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class 24x7x365 Customer Support and Market Research services. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications. 

We are currently looking for Customer Support agents to support one of our eCommerce client’s peak periods. These are temporary positions (6-8 weeks) and require an immediate start. 

Responsibilities

• Managing customer queries via Telephone and  Email ensuring a high-quality service is delivered consistently in line with service levels;
• Ensuring the highest standards of customer service are upheld at all times;
• Swiftly resolving customer queries with an emphasis on first contact resolution;
• The ability to spot trends and underlying issues, and report them to management accordingly;
• Supporting the end to end Customer Journey;

• Identifying customer needs and providing the right solutions to customers;
• Meet performance goals and objectives 

The role

• Maintaining an up-to-date knowledge of products and procedures to deal with transactions efficiently;
• Answering and resolving inbound emails/ call enquiries and demonstrating ownership of customer issues in terms of follow-up and escalation of issues;
• Ensuring strict adherence to service levels and quality standards;
• Processing orders and payments;
• Troubleshooting and resolving product-related queries;
• Resolving customer complaints/issues;
• Case Management and Administration Duties.

Requirements & Beneficial Attributes

• Teamwork orientated – Working as part of a team to meet common goals;
• The ability to multitask;
• Customer-focused;
• Time Management – Actioning tasks in the required timelines to maintain service levels;
• Good interpersonal and customer care skills.

Skills

• Excellent communication skills;
• Customer Service;
• Team & People Skills;
• Detail Oriented.

Working Hours

• Immediate start;
• 37.5 hours per week;
• 9am to 5pm Monday to Friday
• Rotas may change to suit business needs to meet seasonal fluctuations.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.

The position – We are currently looking for a Customer Service agent to support our 24×7  Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns including – including Sunday- Thursday 11 pm to 6 am.

Responsibilities include – 

• Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
• Ensure the highest standards of customer service are upheld at all times;
• Swiftly resolve customer queries with an emphasis on first contact resolution;
• Partake in administration tasks;
• Identifying customer needs and providing the right solutions to customers;
• Meet performance goals and objectives.

The role

• Telephone Answering support;
• Maintaining an up-to-date knowledge of procedures;
• Answering customers’ enquiries via telephone;
• Administrative duties;
• Highlighting trends and issues to the daytime team;
• Compiling handovers to daytime agents. 

Requirements & Beneficial Attributes

• The ability to multitask;
• Customer-focused and empathetic;
• Time Management;
• Flexible to changing business requirements and operations; 
• Good interpersonal and customer care skills.

Skills

• Excellent communication skills;
• Customer Service experience is favourable;
• Team & People Skills;
• Detail Oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com