Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Join the Arema Connect Team

Are you looking for a call centre job? Our business is our people. We are committed to fostering professional and personal development for all employees. To be a part of our story take a look at our available positions and send us your C.V.

French Customer Support Role

 

Arema Connect Overview – Arema Connect enables companies to deliver best-in-class Customer Support and Market Research services on a 24×7 basis. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications via voice, email and digital channels. 

 

The Role – We are currently looking for fluent French Customer Support agents to support one of our large eCommerce client’s European operations across telephone and email platforms. Working as part of a team you would be responsible for Customer Support by email and telephone through French verbal and written communications.  These customer support interactions can include product information requests, looking for support in placing an order, tracking an order, warranty queries and refund requests. An immediate start is required and full training will be provided.  

 

You will be responsible for –

  • Demonstrating excellent telephone etiquette throughout each call in French; 
  • Demonstrating excellent written communication skills through French;
  • Being service orientated listening attentively to customers;
  • Making recommendations for alternative solutions if a customer’s expectations cannot be met;
  • Providing accurate information about products and services;
  • Managing customer queries via Telephone and  Email ensuring a high-quality service is delivered;                           
  • Ensuring the highest standards of customer service are upheld at all times;
  • Swiftly resolving customer queries with an emphasis on first contact resolution;
  • Actioning tasks in the required timelines to maintain Service Levels;
  • Identifying customer needs and providing the right solutions to customers;
  • Meeting performance goals and objectives;
  • Spotting trends and underlying issues. 

 

Requirements & Skills – 

  • Fluent English speaker;
  • Team  orientated;
  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time Management;
  • Good interpersonal and customer care skills;
  • Excellent communication skills;
  • Attention to detail;
  • 1+ years of experience in customer service/customer-facing roles is beneficial. 

 

Working Hours –

  • 37.5 Hours per week;
  • 8am to 4pm Monday to Friday; 
  • Rotas may change to suit our client’s needs. 

 

Benefits – 

  • Free Onsite Parking  
  • Opportunities for development and promotion 
  • Wellbeing Programme  
  • Weekly Pay  
  • Offices located 10 minutes from Cork city centre and fully accessible by public transport  

 

Next steps – If you would like to join our team, please email humanresources@aremaconnect.com 

 

line

Shared Services Customer Support Role

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.  

 

The position – We are currently looking for a Customer Service agents to support our Shared Services operations. You will be responsible for providing a top-class customer experience and administrative tasks via telephone, email and live chat. 

 

Responsibilities –

  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Ensure the highest standards of customer service are upheld at all times;
  • Swiftly resolve customer queries with an emphasis on first contact resolution;
  • Partake in administrative tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.

 

The role –

  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of client procedures;
  • Answering customers’ enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the Management team;
  • Mandatory training is onsite with the option to work remotely after full training is completed. 

 

Shifts include –

  • 8:00-16.30
  • 9:00-17.30
  • 11:00-19:30
  • 12:30-21:00
  • 13:30-22:00

Weekends are also included on rotation.

Requirements & beneficial attributes – 

  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time management;
  • Flexible to changing business requirements and operations; 
  • Good interpersonal and customer care skills.

Skills

  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & people skills;
  • Detail-oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com 

 

line

Ecommerce Customer Support Role

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class 24x7x365 Customer Support and Market Research services. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications. 

We are currently looking for Customer Support agents to support one of our eCommerce client’s peak periods. These are temporary positions (6-8 weeks) and require an immediate start. 

Responsibilities

  • Managing customer queries via Telephone and  Email ensuring a high-quality service is delivered consistently in line with service levels;
  • Ensuring the highest standards of customer service are upheld at all times;
  • Swiftly resolving customer queries with an emphasis on first contact resolution;
  • The ability to spot trends and underlying issues, and report them to management accordingly;
  • Supporting the end to end Customer Journey;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives 
 

The role

  • Maintaining an up-to-date knowledge of products and procedures to deal with transactions efficiently;
  • Answering and resolving inbound emails/ call enquiries and demonstrating ownership of customer issues in terms of follow-up and escalation of issues;
  • Ensuring strict adherence to service levels and quality standards;
  • Processing orders and payments;
  • Troubleshooting and resolving product-related queries;
  • Resolving customer complaints/issues;
  • Case Management and Administration Duties.
 

Requirements & Beneficial Attributes

  • Teamwork orientated – Working as part of a team to meet common goals;
  • The ability to multitask;
  • Customer-focused;
  • Time Management – Actioning tasks in the required timelines to maintain service levels;
  • Good interpersonal and customer care skills.
 

Skills

  • Excellent communication skills;
  • Customer Service;
  • Team & People Skills;
  • Detail Oriented.
 

Working Hours

  • Immediate start;
  • 37.5 hours per week;
  • 9am to 5pm Monday to Friday
  • Rotas may change to suit business needs to meet seasonal fluctuations.
 

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com

 

 

line

Nighttime Customer Support Role

 

Arema Connect Overview – Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week.  We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.

 

The position – We are currently looking for a Customer Service agent to support our 24×7  Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns including – including Sunday- Thursday 11 pm to 6 am.

 

Responsibilities include – 

  • Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
  • Ensure the highest standards of customer service are upheld at all times;
  • Swiftly resolve customer queries with an emphasis on first contact resolution;
  • Partake in administration tasks;
  • Identifying customer needs and providing the right solutions to customers;
  • Meet performance goals and objectives.

 

The role

  • Telephone Answering support;
  • Maintaining an up-to-date knowledge of procedures;
  • Answering customers’ enquiries via telephone;
  • Administrative duties;
  • Highlighting trends and issues to the daytime team;
  • Compiling handovers to daytime agents. 

 

Requirements & Beneficial Attributes

  • The ability to multitask;
  • Customer-focused and empathetic;
  • Time Management;
  • Flexible to changing business requirements and operations; 
  • Good interpersonal and customer care skills.

 

Skills

  • Excellent communication skills;
  • Customer Service experience is favourable;
  • Team & People Skills;
  • Detail Oriented.

 

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com

 

 

line

E-mail customer support agent - eCommerce

Campaign: Full time and part time email support agents
Languages: English
Working week: Part and Full-Time Roles (hours negotiable including weekends!)

Job Description:

Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full-time / part-time Email Customer Support agents for a client in the ecommerce sector.

You will be responsible for:

  • Providing excellent customer support via email
  • Problem solving and thinking outside the box
  • The ability to multitask – using technical, communication and typing skills at the one time
  • Ensure the highest standards of customer service are upheld at all times
  • Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution
  • Working as part of a team to meet common goals or using one’s own initiative when needed
  • The ability to spot trends and underlying issues, report them to management accordingly

Skills:

  • Communication skills: English speaker with a clear and concise writing style
  • Typing skills- 30 words per minute
  • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents.
  • Customer focused with the ability to be understanding and advising on a solution
  • Good interpersonal and customer care skills

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • Free parking

line

Customer Service Agents

Campaign: Summer Recruitment Languages: English Working week: Part and Full-Time Roles (hours negotiable) Do you have experience in:

  • Call centre environment.
  • Working to targets: KPIs and SLAs.
  • Working in a fast-paced environment.
  • CRM systems.
  • Working to Quality & Compliance standards.
  • Sales, Emails, Calls, Live Chat & Data Entry.

What we are looking for:

  • Self-driven with the ability to understand and learn quickly.
  • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Perform all duties in an efficient, professional and courteous manner.
  • Enjoy working in a fast-paced environment.
  • Comfortable working with computers and the ability to work with multiple systems.
  • The ability to learn and adapt to new systems.
  • Strong team spirit with passion and drive to help deliver high-quality customer service

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • An opportunity to start a career in a company that wants to help you achieve your goals.
  • Pension Scheme
  • Gym membership Scheme

Requirements:

  • Customer Service experience in a similar role for a minimum of 2 years.
  • Education: Secondary education
  • Language: English
To apply for this role Upload CV

line

French & German Speakers for Customer Service Representative Roles

Please email your CV to humanresources@aremaconnect.com and we will be in contact.

Campaign: Customer Service Agents Languages: Either; French and / or German Working week: Part and Full-Time Roles (hours negotiable) Job Description: Working as part of a team you would be responsible for Customer Support by email and telephone through French/German (Verbally and Written communication).  These customer support interactions can include product information requests, looking for support in placing an order, tracking an order, warranty queries and refund requests. All calls and emails will be logged through Salesforce and case tasks raised for escalation queries. Full training will be required. About you:

  • Demonstrating excellent telephone etiquette throughout each call in French & German
  • Demonstrating excellent written communication skills through French/German
  • Being service orientated listening attentively to customers
  • Maintaining a balance between business and customer needs
  • Making recommendations for alternative solutions if a customers’ expectations cannot be met
  • Maintaining confidentiality of information at all times
  • Providing accurate information about products and services

What we are looking for:

  • Proficiency in English, French or German
  • Self-driven with the ability to understand and learn quickly.
  • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Perform all duties in an efficient, professional and courteous manner.
  • Enjoy working in a fast-paced environment.
  • Comfortable working with computers and the ability to work with multiple systems.
  • The ability to learn and adapt to new systems.
  • Strong team spirit with passion and drive to help deliver high-quality customer service

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • An opportunity to start a career in a company that wants to help you achieve your goals.
  • Pension Scheme
  • Gym membership Scheme

Requirements:

  • Customer Service experience in a similar role for a minimum of 2 years.
  • Education: Secondary education
  • Language: English

 

Arema Connect Careers

Areas of interest:

Market Research

5 + 11 =