Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Join the Arema Connect Team

Are you looking for a call centre job? Our business is our people. We are committed to fostering professional and personal development for all employees. To be a part of our story take a look at our available positions and send us your C.V.

Email Customer Support Agent - eCommerce - We are currently not recruiting!
 
We are NOT recruiting at present. 

Campaign: Full time and part time email support agents
Languages: English
Working week: Part and Full-Time Roles (hours negotiable including weekends!)

Job Description:

Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full-time / part-time Email Customer Support agents for a client in the ecommerce sector.

You will be responsible for:

  • Providing excellent customer support via email
  • Problem solving and thinking outside the box
  • The ability to multitask – using technical, communication and typing skills at the one time
  • Ensure the highest standards of customer service are upheld at all times
  • Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution
  • Working as part of a team to meet common goals or using one’s own initiative when needed
  • The ability to spot trends and underlying issues, report them to management accordingly

Skills:

  • Communication skills: English speaker with a clear and concise writing style
  • Typing skills- 30 words per minute
  • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents.
  • Customer focused with the ability to be understanding and advising on a solution
  • Good interpersonal and customer care skills

What you will get in return:

  • Competitive Salary.
  • A positive work environment.
  • Opportunity to join a growing company.
  • Free parking

Next Steps

If you would like to join our team, please email humanresources@aremaconnect.com

 

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Position: German & French Customer Support Agents - We are currently not recruiting!
We are NOT recruiting at present. 

Role: Customer Support (French & German)

Job Description:

Working as part of a team you would be responsible for Customer Support by email and telephone through French/German (verbal and written communication).  These customer support interactions can include product information requests, looking for support in placing an order, tracking an order, warranty queries and refund requests. All calls and emails will be logged through Salesforce and case tasks raised for escalation queries. Full training will be required.

You will be responsible for ..

  • Demonstrating excellent telephone etiquette throughout each call in French & German
  • Demonstrating excellent written communication skills through French/German
  • Being service orientated listening attentively to customers
  • Maintaining a balance between business and customer needs
  • Making recommendations for alternative solutions if a customers’ expectations cannot be met
  • Maintaining confidentiality of information at all times
  • Providing accurate information about products and services

What we are looking for..

  • Fluent English speaker 
  • Proficiency in French or German
  • Self-driven with the ability to understand and learn quickly.
  • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
  • Perform all duties in an efficient, professional and courteous manner.
  • Enjoy working in a fast-paced environment.
  • Comfortable working with computers and the ability to work with multiple systems.
  • The ability to learn and adapt to new systems.
  • Strong team spirit with passion and drive to help deliver high-quality customer service

Requirements & Skills

  • Team  orientated 
  • The ability to multitask,
  • Customer-focused and empathetic,
  • Time Management,
  • Good interpersonal and customer care skills
  • Excellent communication skills,,
  • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents. 
  • Attention to detail
  • 1+ Experience in customer service/customer facing roles is beneficial.

Working Hours

  • 40 Hours per week,
  • Rotas may change to suit our client’s  needs

Next Steps – If you would like to join our team, please email humanresources@aremaconnect.com

 

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Position: Customer Service Agents - We are currently not recruiting!
We are NOT recruiting at present. 

 

You will be responsible for ..

  • Managing customer queries via Telephone and  Email ensuring a high quality service is delivered,
  • Ensuring the highest standards of customer service are upheld at all times,
  • Resolving customer queries in a swift manner with an emphasis on first contact resolution,
  • Actioning tasks in the required timelines to maintain Service Levels
  • Identifying customer needs and providing the right solutions to customers
  • Meeting performance goals and objectives,
  • Spotting trends and underlying issues 

 

The role

  • Maintaining an up to date knowledge of Standard Operating  Procedures (SOPs),
  • Answering and resolving inbound calls/emails,
  • Case Management and follow ups,
  • Administration tasks

 

Requirements & Skills

  • Team  orientated 
  • The ability to multitask,
  • Customer-focused and empathetic,
  • Time Management,
  • Good interpersonal and customer care skills.
  • Excellent communication skills,,
  • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents. 
  • Attention to detail
  • 1+ Experience in customer service/customer facing roles is beneficial.

Working Hours

  • 40 Hours per week,
  • Rotas may change to suit our client’s  needs 

 

Benefits:

  • Free Onsite Parking 
  • Opportunities for development and promotion
  • Wellbeing Programme 
  • Weekly Pay 
  • Offices located 10 minutes from Cork city centre and fully accessible by public transport 

 

Next Steps

If you would like to join our team, please email humanresources@aremaconnect.com

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    Position: Customer Service Agents - Irish Speaker - We are currently not recruiting!

    We are NOT recruiting at present. 

    Campaign:  Gaeilge
    Languages: Irish
    Working week: Full-Time Roles (Only)

    Do you have experience in:

    • Call centre environment.
    • Fluent in Irish

    What we are looking for:

    • Self-driven with the ability to understand and learn quickly.
    • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
    • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
    • Perform all duties in an efficient, professional and courteous manner.
    • Enjoy working in a fast-paced environment.
    • Comfortable working with computers and the ability to work with multiple systems.
    • The ability to learn and adapt to new systems.
    • Strong team spirit with passion and drive to help deliver high-quality customer service

    Requirements:

    • Education: Secondary education
    • Language: Irish

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    E-mail customer support agent - eCommerce

    Campaign: Full time and part time email support agents
    Languages: English
    Working week: Part and Full-Time Roles (hours negotiable including weekends!)

    Job Description:

    Arema Connect is a 24/7 Customer Contact Centre located in Blackpool, Co.Cork. We are currently recruiting for full-time / part-time Email Customer Support agents for a client in the ecommerce sector.

    You will be responsible for:

    • Providing excellent customer support via email
    • Problem solving and thinking outside the box
    • The ability to multitask – using technical, communication and typing skills at the one time
    • Ensure the highest standards of customer service are upheld at all times
    • Resolve customer problems and queries in a swift manner with an emphasis on first contact resolution
    • Working as part of a team to meet common goals or using one’s own initiative when needed
    • The ability to spot trends and underlying issues, report them to management accordingly

    Skills:

    • Communication skills: English speaker with a clear and concise writing style
    • Typing skills- 30 words per minute
    • Technical skills: A good grounding in Microsoft Windows® and Microsoft Office® or equivalents.
    • Customer focused with the ability to be understanding and advising on a solution
    • Good interpersonal and customer care skills

    What you will get in return:

    • Competitive Salary.
    • A positive work environment.
    • Opportunity to join a growing company.
    • Free parking

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    Customer Service Agents

    Campaign: Summer Recruitment Languages: English Working week: Part and Full-Time Roles (hours negotiable) Do you have experience in:

    • Call centre environment.
    • Working to targets: KPIs and SLAs.
    • Working in a fast-paced environment.
    • CRM systems.
    • Working to Quality & Compliance standards.
    • Sales, Emails, Calls, Live Chat & Data Entry.

    What we are looking for:

    • Self-driven with the ability to understand and learn quickly.
    • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
    • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
    • Perform all duties in an efficient, professional and courteous manner.
    • Enjoy working in a fast-paced environment.
    • Comfortable working with computers and the ability to work with multiple systems.
    • The ability to learn and adapt to new systems.
    • Strong team spirit with passion and drive to help deliver high-quality customer service

    What you will get in return:

    • Competitive Salary.
    • A positive work environment.
    • Opportunity to join a growing company.
    • An opportunity to start a career in a company that wants to help you achieve your goals.
    • Pension Scheme
    • Gym membership Scheme

    Requirements:

    • Customer Service experience in a similar role for a minimum of 2 years.
    • Education: Secondary education
    • Language: English
    To apply for this role Upload CV

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    French & German Speakers for Customer Service Representative Roles

    Please email your CV to humanresources@aremaconnect.com and we will be in contact.

    Campaign: Customer Service Agents Languages: Either; French and / or German Working week: Part and Full-Time Roles (hours negotiable) Job Description: Working as part of a team you would be responsible for Customer Support by email and telephone through French/German (Verbally and Written communication).  These customer support interactions can include product information requests, looking for support in placing an order, tracking an order, warranty queries and refund requests. All calls and emails will be logged through Salesforce and case tasks raised for escalation queries. Full training will be required. About you:

    • Demonstrating excellent telephone etiquette throughout each call in French & German
    • Demonstrating excellent written communication skills through French/German
    • Being service orientated listening attentively to customers
    • Maintaining a balance between business and customer needs
    • Making recommendations for alternative solutions if a customers’ expectations cannot be met
    • Maintaining confidentiality of information at all times
    • Providing accurate information about products and services

    What we are looking for:

    • Proficiency in English, French or German
    • Self-driven with the ability to understand and learn quickly.
    • Flexibility and good judgment in order to respond quickly and positively to shifting demands and opportunities.
    • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers.
    • Perform all duties in an efficient, professional and courteous manner.
    • Enjoy working in a fast-paced environment.
    • Comfortable working with computers and the ability to work with multiple systems.
    • The ability to learn and adapt to new systems.
    • Strong team spirit with passion and drive to help deliver high-quality customer service

    What you will get in return:

    • Competitive Salary.
    • A positive work environment.
    • Opportunity to join a growing company.
    • An opportunity to start a career in a company that wants to help you achieve your goals.
    • Pension Scheme
    • Gym membership Scheme

    Requirements:

    • Customer Service experience in a similar role for a minimum of 2 years.
    • Education: Secondary education
    • Language: English

     

    Areas of interest:

    Market Research