Business Email Customer Support
We provide cost-effective, bespoke Business Email support services, 24 hours a day (> 450,000 per year). Our agents are trained in handling customer information queries, delivery queries, product queries, order processing and after sales support within agreed timelines.
Quick response
Multi-Channel Integration
ISO Certified
Online Support
Convenience for your customers
Supports your marketing activities
Quick response to FAQs
Increase customer satisfaction
Business Email Handling Benefits
Email allows you to provide your customers with further online support. You receive a cost-effective solution to provide convenience for your customers allowing for increased customer satisfaction. In addition, Email allows for a quick response to FAQs allowing a swift response.
READ MORE The benefits of Email Handling include: Email offers your customers additional online support. It can provide customers with increased support in information queries, delivery queries, product queries, order processing and after sales support. Email allows you to be where your customers are and provide them with a convenient way to access customer support. Email is a cost effective solution of reaching large volumes of customers. It can be an effective tool when reaching large volumes of customers while running sales promotions and other camapigns. Customers can email in a general query, an automated ticketing response is sent back to the customer`s query. By providing customers with quick response times it in turn greatly increases customer satisfaction.
24 by 7
365 days
Scalable
How Arema Connect’s Email Handling Service Works
We first allocate a dedicated Account Manager to your company. We meet with you to understand your business, the products and services you provide. We then map out a standard process for handling an email enquiry. Typically those emails will be sales inquiries, general inquiries, order confirmations or customer support requests. We also develop a Frequently Asked Questions (FAQ) list to help our staff respond to the most common questions.
We begin monitoring your emails using technology from Kayako and LivePerson, or another system you nominate. These systems can scan incoming mail and identify keywords or phrases to help identify the appropriate response. Each email is routed to one of your dedicated Arema Connect team and depending on the service level required an appropriate response is sent immediately or within 24 hours