by Millie Cooper | May 18, 2022 | Blog
Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...
by Katie Murphy | Mar 29, 2022 | Blog
A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...
by Millie Cooper | Mar 16, 2022 | Blog
Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...
by Millie Cooper | Mar 9, 2022 | Blog
Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year. Over the past few years, Automation and Artificial Intelligence (AI) have continuously...
by Millie Cooper | Feb 10, 2022 | Blog
At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests. Our newly introduced TMS is utilised to...
by Katie Murphy | Jan 27, 2022 | Blog
Each year on the 28th of January, Data Privacy Day is marked. The day itself is an international effort to create awareness about the importance of safeguarding data and respecting privacy. To highlight the day we wanted to share some of the controls Arema Connect...
