by Silvia Planella | Jul 16, 2018 | Blog, Export, Whitepaper
Start exporting quickly and pain free Exporting is a valuable opportunity to increase benefits for your company. Businesses need to account cost considerations, resources required and cultural aspects of the foreign market at the initial exporting stages. There are...
by Evan Daly | Jul 9, 2018 | Blog, Call Centre Agents, News, Our team
Another Year of world cup fever is truly underway, and undoubtedly some of the world’s finest team scorers outshine themselves to the Playoffs. As teams stubble and fumble. The same attitude is true for Customer Contact Centers. If you have an experienced team on the...
by Katie Murphy | Jul 3, 2018 | Blog, Social Media
By 2021 there is set to be 30.2 billion active Social Media users worldwide. That is to say, it is vital to be where your customers are. There are huge benefits of providing great Social Media Customer Support. Some of these benefits include: Swift Response Times...
by Evan Daly | Jun 28, 2018 | Blog, Live Chat
Web Chat Using a Multichannel service like a web chat tool is an integral touch point for your customers. Not only does this straighten your digital presence – but vastly improves your efforts to providing a fuller Omnichannel approach to customer service. According...
by Katie Murphy | Jun 25, 2018 | Blog, Events, Our team
Fact: There is no “I” in team. The Oxford dictionary defines teamwork as “the combined action of a group, especially when effective and efficient”. Teamwork is vital for any organisation to function to the best of its ability. In the world of...
by Evan Daly | Jun 18, 2018 | Blog, Holiday Cover
We know everyone is excited about summer holidays. But, have you the appropriate preparation and support services in place for your holiday cover? Ensure you have the correct staffing to keep your business in operation and provide excellent customer service. Basic...
