by Katie Murphy | Nov 25, 2019 | Blog, eCommerce, eCommerce, FMCG, Retail, Whitepaper USA
The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
by Katie Murphy | Nov 19, 2019 | Blog
Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) – Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best...
by Katie Murphy | Nov 11, 2019 | Awards, Blog, Blog, Events, Events, News, Our team, Our team
Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...
by Katie Murphy | Oct 14, 2019 | Blog, Blog, eCommerce, eCommerce, Retail
It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
by Katie Murphy | Oct 10, 2019 | Blog, Blog, Call Centre Agents, Events, Events, Our team
Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O’Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED...
by Katie Murphy | Oct 2, 2019 | Blog, Blog, Christmas, eCommerce, eCommerce, Retail, Retail
Christmas is by far the busiest holiday for online retailers. It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
