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The current motives driving eCommerce Sales

The current motives driving eCommerce Sales

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...
5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Great online customer service goes a long way! It improves customer loyalty and enhances your brand’s image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look...
Marking Social Media Day 2022

Marking Social Media Day 2022

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including – Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name...
Arema Connect’s Seasonal Support

Arema Connect’s Seasonal Support

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include – managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during...
Self Service with a side of human interaction

Self Service with a side of human interaction

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...
Market Research at Arema Connect

Market Research at Arema Connect

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...