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Why Ecommerce Customer Support is so Important

Why Ecommerce Customer Support is so Important

When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....
Another Green Awards Shortlist for the Arema Team

Another Green Awards Shortlist for the Arema Team

Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...
Ecommerce Customer Support – What you need to know.

Ecommerce Customer Support – What you need to know.

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices.   In today’s world technology is an...
Arema Connect’s Fundraiser for our four legged friends

Arema Connect’s Fundraiser for our four legged friends

At Arema Connect we place an emphasis on giving back to the community in which we operate by supporting local charities and initiatives. Throughout the year we hold fundraisers to support many worthy causes, these have included  MS Ireland, Alzheimer’s Ireland...
Empowering Women in the Contact Centre Industry

Empowering Women in the Contact Centre Industry

Each year on the 8th of March we celebrate International Women’s Day. Founded in 1911 this international day sets out to celebrate women’s achievements, raising awareness about women’s equality as well as bringing attention to female-focused charities. Over the last...