Our Services

Arema Connect is an award-winning multi-channel contact centre based in Ireland. We offer call centre and market research services to a variety of national and international clients. Our agents and technology allow us to lead the way in providing practical solutions and excellent service delivery.

Call Centre Services

Arema Connect is an award-winning multi-channel contact centre based in Ireland. We offer call centre services to a broad variety of clients in Ireland and the USA.

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Telephone Answering

Our Telephone Answering Call Centre Service is available 365 days of the year. We are an ISO Accredited call centre with full call recording and call reporting functionality with packages tailored and personalized for your needs.

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Live Chat

Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Centre Service your customers will be able to chat with one of our agents in real time.

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Social Media Support

This is an ideal service for companies whose time does not allow for the day to day up-keep of their social media duties. We respond to all your customer questions professionally and rapidly.

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Email Handling

We aim to answer all emails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.

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SMS Text Message

Reach your customers instantly by utilising the SMS texting service. Provide them with updates, exclusive discounts or promotions.

Market Research

Arema Connect has over 20 years experience delivering bespoke Market Research projects for our clients. Our bespoke Market Research campaigns are customer driven and include: customer satisfaction surveys; follow up sales surveys; new product development surveys; market analysis; competitor research and Database Management.

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Database Management

Verify and clean your contacts database. We will merge databases, remove duplications and identify incorrect or redundant entries through our dialler system.

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Competitor and Market Research

Arema Connect conduct both phone and on-site research. We have done market research for leading car companies, agriculture companies and many more. At the end of the process you will be presented with detailed results.

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Customer Satisfaction

Our team will contact your customers and clients in order to analyse their satisfaction level and gather their perception of your team’s performance, product or service and/or in-shop experience. This research can be conducted by phone, post and/or online.

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WHY CHOOSE AREMA?

We are a friendly, hard-working group of professionals willing to go that extra mile to provide you with the best possible service. Our staff enjoy their work and communicate that to your clients – that’s why we have a staff attrition rate of less than 8%, way below the industry standard. And as you can tell, we are really proud of our team!