Welcome to Arema Connect!
We specialise in customer conversations via voice, email or digital channels. We deliver best-in-class 24x7x365 Customer Support and Market Research services. That’s why some of the world’s leading companies trust Arema Connect to be the voice of their brand.
Telephone Answering
Our Telephone Answering Call Centre Service is available 365 days of the year. We are an ISO Accredited call centre with full call recording and call reporting functionality with packages tailored and personalized for your needs.
Live Chat
Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Centre Service your customers will be able to chat with one of our agents in real time.
Social Media Support
This is an ideal service for companies whose time does not allow for the day to day up-keep of their social media duties. We respond to all your customer questions professionally and rapidly.
Email Handling
We aim to answer all emails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.
We deliver best-in-class
24x7x365
Customer Service and Market Research services.
Customer Satisfaction
Our team will contact your customers and clients in order to analyse their satisfaction level and gather their perception of your team performance, product or service and/or in-shop experience. This research can be conducted by phone, post and/or online.
SMS Text Message
Reach your customers instantly by utilising the SMS texting service. Provide them with updates, exclusive discounts or promotions.
Competitor and Market Research
Arema Connect conduct both phone and on-site research. At the end of the process you will be presented with detailed results.
Database Management
Verify and clean your contacts database. We will merge databases, remove duplications and identify incorrect or redundant entries.