We have great conversations!

We specialise in customer conversations via voice, email and digital channels. We deliver best-in-class 24x7x365 Customer Support and Market Research services. That’s why some of the world’s leading companies trust Arema Connect to be the voice of their brand.

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Telephone Answering

Our Telephone Answering Call Centre Service is available 365 days of the year. We are an ISO Accredited call centre with full call recording and call reporting functionality with packages tailored and personalized for your needs.

Live Chat

Reduce shopping cart abandonment whilst providing another channel for sales opportunities. With our Live Chat Support Contact Centre Service your customers will be able to chat with one of our agents in real time.

Social Media Support

This is an ideal service for companies whose time does not allow for the day to day up-keep of their social media duties. We respond to all your customer questions professionally and rapidly.

Email Handling

We aim to answer all emails in less than 1 hour. Arema Connect offers guaranteed 24 x 7 service delivery with a personal touch. From Retail to IT support, our flexible agents are experienced and will represent your company with professionalism.

We deliver best-in-class

24x7x365

Customer Service and Market Research services.

Customer Satisfaction

Our team will contact your customers and clients in order to analyse their satisfaction level and gather their perception of your team performance, product or service and/or in-shop experience. This research can be conducted by phone, post and/or online.

SMS Text Message

Reach your customers instantly by utilising the SMS texting service. Provide them with updates, exclusive discounts or promotions.

Competitor and Market Research

Arema Connect conduct both phone and on-site research. At the end of the process you will be presented with detailed results.

Database Management

Verify and clean your contacts database. We will merge databases, remove duplications and identify incorrect or redundant entries.

“ Brady Family Ham needed an experienced partner to support our online sales expansion plans. We needed a 24 by 7 Customer Information Phone-line with a strong focus on service excellence. The Arema Connect Team has efficiently and effectively managed our product information and order line during the busy Christmas period. Their front-line support team go above and beyond to support our customers around the clock. The flexible service provided makes them a pleasure to work with. “

– Niall Mulcair, Senior Brand Manager, Brady’s Family Ham

“ The Arema Connect team manages our enquiries which span a wide range of products, services and geographical spread. With efficient recording and sharing of information within their team, they manage these calls efficiently and effectively. Service levels remain unaffected by seasonal peaks in calls indicating an efficient management of their agents on our account, and an open communication channel is maintained at all times with our account manager which provides us with a level of reassurance that our account is being actively managed and monitored. “

-Fáilte Ireland

“ Balsam Hill and Arema Connect have been in partnership for over five years and they have been integral to our continued international growth as we focus on a customer-centric approach. They currently provide customer and technical support across 4 geographic regions and 3 languages. It is a pleasure working with all staff at Arema Connect, they are friendly, professional and extremely competent at all levels. Balsam Hill look forward to growing our relationship over the coming years. “

– Terry Shanley, Operations Manager, Balsam Hill

“ Arema Connect worked for Musgrave on social media monitoring, product recalls and provided dedicated in-house support to various departments for the last 9 years. They were always willing to go the extra mile to ensure our customer service queries were answered in a timely and accurate way. They were also very flexible to our business requirements and easy to work with. “

– Musgrave Group

“ We have worked with Arema Connect for the last 5 years. They play a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks in Ireland and the UK. Sarah and her team are a pleasure to work with and their attention to detail and efficiency ensures the highest level of service is delivered at all times. “