We have great conversations!
We specialise in customer conversations via voice, email and digital channels. We deliver best-in-class 24x7x365 Customer Support and Market Research services. That’s why some of the world’s leading companies trust Arema Connect to be the voice of their brand.
Our Telephone Answering Call Centre Service is available on a 24x7x365 basis. We are an ISO-certified call centre with full call recording and reporting capabilities. Packages are tailored to your needs including office hours, out-of-hours and emergency response.
Live Chat Support
Arema Connect’s Live Chat Support Service is an efficient way to support your customers’ buying journey in real-time. Through the development of chatbots and automated responses, our team is on hand to assist your customers pre, during and post-sale.
Social Media Support
Our team has experience in monitoring the most popular Social Media platforms including – Twitter, Facebook and Instagram. We engage with our client’s customers to answer queries and resolve issues through proactive Social Media Management.
From Retail to IT support, our team is hand to support your customers via email. We will work with you to develop email macros for the most common customer queries while placing an emphasis on First Contact Resolution (FCR).
Multichannel Contact Centre Services
We deliver best-in-class 24x7x365 Customer Service and Market Research services bespoke to our client’s needs. Our ISO-certified contact centre enables our clients to deliver multichannel support to their customers.
Bulk Text Messaging
We can instantly reach large databases of your customers through our Bulk Text Messaging Service. Our team can segment and target different customer lists using personalised scripts. This service can be implemented quickly to deliver messages to both national and international customer bases.
Market Research Services
We are a trusted market research partner with over 20 years of experience in delivering outbound calling, email and fieldwork for research campaigns. Our expertise lies in providing the human voice of market research – taking on the direct contact element of Market Research Campaigns.
We offer our clients a range of Administrative Support services to enhance their in-house operations. We aim to reduce the administrative headache on behalf of clients through cost-effective solutions.
Arema Connect can provide multilingual agents to support customers in their preferred language(s). We have access to a pool of Irish, French, German and Italian speakers. Since 2014, we have supported many international clients’ European customer bases across telephone, email and live chat channels.
“ Brady Family Ham needed an experienced partner to support our online sales expansion plans. We needed a 24 by 7 Customer Information Phone-line with a strong focus on service excellence. The Arema Connect Team has efficiently and effectively managed our product information and order line during the busy Christmas period. Their front-line support team go above and beyond to support our customers around the clock. The flexible service provided makes them a pleasure to work with. “
– Niall Mulcair, Senior Brand Manager, Brady’s Family Ham
“ The Arema Connect team manages our enquiries which span a wide range of products, services and geographical spread. With efficient recording and sharing of information within their team, they manage these calls efficiently and effectively. Service levels remain unaffected by seasonal peaks in calls indicating an efficient management of their agents on our account, and an open communication channel is maintained at all times with our account manager which provides us with a level of reassurance that our account is being actively managed and monitored. “
“ Balsam Hill and Arema Connect have been in partnership for over five years and they have been integral to our continued international growth as we focus on a customer-centric approach. They currently provide customer and technical support across 4 geographic regions and 3 languages. It is a pleasure working with all staff at Arema Connect, they are friendly, professional and extremely competent at all levels. Balsam Hill look forward to growing our relationship over the coming years. “
– Terry Shanley, Operations Manager, Balsam Hill
“ Arema Connect worked for Musgrave on social media monitoring, product recalls and provided dedicated in-house support to various departments for the last 9 years. They were always willing to go the extra mile to ensure our customer service queries were answered in a timely and accurate way. They were also very flexible to our business requirements and easy to work with. “
– Musgrave Group
“ We have worked with Arema Connect for the last 5 years. They play a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks in Ireland and the UK. Sarah and her team are a pleasure to work with and their attention to detail and efficiency ensures the highest level of service is delivered at all times. “
– Andrew Frizzel, National Fleet Executive, Bridgestone