Small and Medium Businesses

In today's fast-paced business environment, it is important to support customers through their preferred channel while also ensuring no contacts are missed. Our management team can work with you to develop a solution that best suits your business needs and desired outcomes.

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Happy Clients

Industry Challenges

Lack of resources to manage Customer Support 

Many Small and Medium Businesses are not in a position to assign a dedicated resource to oversee customer service, leading to repeat transactions, lengthy resolution times, and customer complaints. 

Inability to support customers on a 24x7 basis 

Several industries are required to support their customers around the clock. As a means of combating this, in-house staff take turns at being on call, with little time to disconnect from the work environment. 

Shortage of in-house infrastructure and knowledge 

Some Small and Medium Businesses lack the know-how to design or implement a suitable customer service solution based on their customers’ needs. 

Our customer service solutions for Small and Medium Businesses

Office Hours Support  

Arema Connect can provide you with an array of customer service solutions, including call-answering services, email, and live chat support across office hours. Our support services enable your in-house resources to focus on other areas of the business while you are offered peace of mind knowing your customers are supported by a trustworthy team.

Out of Hours Support 

Our Out-of-Hours customer service solution empowers your business to divert your customer service tasks to us outside of your regular office hours. Your customers can be supported on a 24x7 basis leading to a reduction of missed calls and avoidance of a backlog of queries/issues.

Overflow Support 

Some companies have a customer service function in place to handle everyday volumes of transactions associated with the business but need a hand during periods of high volumes of contacts.

Our team understands that some industries experience an increase in contact at different times of the year. Arema Connect’s Overflow Support Service means that any transactions that are unable to be answered by your team are diverted to us and actioned in real-time.

Emergency Response

We offer an array of Emergency Response services to support our clients whenever the need arises including - Adverse event, business continuity and disaster recovery support and Product recalls. Our team is on hand to ensure our client's customers are always supported.  We can tailor each of our Emergency Response services to meet your business needs.

Services

Streamline Your Customer Support with Our Services

Support

Call Answering Services

We offer a range of call answering services including office hours, out-of-hours and overflow support.

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Support

Email & Live Chat Support

We can support Small and Medium businesses in implementing Email or Live Chat support solutions.

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Support

Digital & Administrative Support

Our team is on hand to support any ad-hoc project that may arise for your business, with a continuous focus on delivering results.

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Research

Market Research Services

Our suite of Market Research Services can support your growth strategy by gaining valuable insight into your market.

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Case study

Developing a Customer Support Solution for a newly established organisation.

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Case study

We supported this start-up to develop a solution that drives customer satisfaction.  

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Customer Testimonials

Hear from some of our valued clients

We have been working in partnership with Arema Connect since 2022, and over this time we have grown considerably and Arema Connect have been invaluable to us over this growth period.
We have been working in partnership with Arema Connect since 2022, and over this time we have grown considerably and Arema Connect have been invaluable to us over this growth period.  They provide us with a 24x7 Customer Service phone line.  The Arema Team manage these calls in a highly professional and efficient manner with great care to meeting our customer needs along with maintaining excellent attention to detail and high service levels. Pat and his team are adaptable to any changes or projects we must bring on board. They have assisted us with several adhoc projects where we had to run an Outbound Calling campaign and SMS campaigns. The Arema team ensured this was all competed within a tight time frames, and with the highest level of customer service and professionalism that they always maintain. We are excited for the coming years building this partnership even further with Arema.
Louise Murphy
Card Services Manager
Payac Services CLG
Arema Connect plays a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks across Ireland and the United Kingdom
Arema Connect plays a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks across Ireland and the United Kingdom. Pat and his team are a pleasure to work with and their attention to detail along with their efficiency ensures the highest level of service is delivered at all times.
Andrew Frizzel
National Fleet Excecutive
Bridgestone
We have been working with Arema Connect for over 5 years and have always been very happy with the level of service, attention to detail and support given to us.
We have been working with Arema Connect for over 5 years and have always been very happy with the level of service, attention to detail and support given to us. I would have no hesitation in recommending to others.
Niall Mulcair
Market Development Manager
Brady's Family Ham
Tipperary County Council work with Arema Connect to provide out of hours service, Arema Connect provide a professional and quality service, ensuring calls are responded to in a timely manner.
Tipperary County Council work with Arema Connect to provide out of hours service, Arema Connect provide a professional and quality service,  ensuring calls are responded to in a timely manner. The Arema Connect team are quick to respond and provide constant updates on the work being done.
Stephanie O Dwyer
Senior Staff Officer, Corporate Services
Tipperary County Council
The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases and re-engage with our past donors.
Pieta have partnered with Arema Connect for a number of years as they continue to support our engagement with our wonderful donors. The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases and re-engage with our past donors.

Throughout any campaign we are furnished with regular updates and the team places a huge emphasis on data protection. Their expertise, flexibility and ability to hit deadlines make them a pleasure to work with.
Bruce Clark
Individual Giving Manager
Pieta
White Smile Dental have relied on Arema Connect and their team for ten plus years. Managing our overflow calls, day or night, all year round.
White Smile Dental have relied on Arema Connect and their team for ten plus years. Managing our overflow calls, day or night, all year round. They make our reception team’s life easier by identifying our customers needs and requirements, passing along the information seamlessly. Without Arema Connect we could simply not provide the level of customer care we demand for our business.
Alex Thomas
Managing Director
White Smile Dental
Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership
We here at Patient Transport have been using the services of Arema Connect for almost five years and have always found them to be very professional, friendly and efficient. They deal well with any issue thrown at them, even those outside the parameters of what they are engaged to do for us. Any problems are quickly remedied as our service is one which typically requires immediate actions to be taken. We would highly recommend their service to anyone who was considering it.
Kevin Flood
Patient Transport

Industry Insight

Check out some of our Small and Medium Businesses blog posts

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Small & Medium Businesses

Developing a Customer Support Solution for a newly established organisation

Our client is a newly established car-sharing company, founded in 2023.

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Get in touch
“We have been using Arema Connect since we started our business in 2023. They have been so easy to deal with and very professional in their approach. Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers.”
Jonathan Treacy
Commercial Development Manager, Drive You
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