Digital & Administrative Support

Offload some of your back-end administrative tasks to us, freeing up your team to focus efforts on other areas of your business. Arema Connect is an experienced provider of Data-processing services, Digital Support and other management-related services.

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Main Features

Developing solutions that work for your business

Digital Support

Our Digital Support solution allows you to offer additional online support to your customers. Our team can respond to and resolve customer queries across the most popular Social Media platforms including Facebook, X and Instagram, all while upholding your brand values and ethos.

Bulk SMS Services

We can instantly reach large databases of your customers through our Bulk SMS Services. Our team can segment and target different customer lists using personalised scripts. This service can be implemented quickly to deliver messages to both national and international customer bases including Promotional Campaigns, Product Recalls & Crisis Management Updates.

Administrative Support Services

We offer a range of Administrative Support Services including data entry, database cleansing and management, outbound and lead generation services. Our flexible approach empowers us to fulfil a variety of tasks and projects on behalf of our clients.

Industries Served

We support a variety of clients with Digital and Administrative Support.

Healthcare &
Pharmaceutical
Retail &
eCommerce
Transport
Automotive
Utilities
Small &
Medium Businesses
Government
Bodies
International
Marketplace

Healthcare &
Pharmaceutical

We provide Healthcare and Pharmaceutical organisations with back-end administrative tasks to assist in processing patient details.

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Retail & eCommerce

We support Retail and eCommerce clients to deliver a Digital Support solution to further enhance organisations' online customer service channels.

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Transport & Automotive

Our management-related services support the Transport & Automotive industry to carry out backend administrative tasks to support fleet management services for a number of clients.

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Utilities

Our Administrative support solutions for the Utility sector deliver end-to-end case management ensuring all escalations are resolved in minimal time.

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Small &
Medium Businesses

For SMEs who require outsourced data-processing services or other management-related services, we are experienced partners in supporting your business’s growth strategy.

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Government Bodies

We have extensive knowledge and experience in supporting data-processing and other management-related projects for various Government bodies, enabling maximum project efficiency.

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International
Marketplace

Our team supports International clients to further grow their presence in new markets via our database management services and outbound campaigns.

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Benefits

Streamline Your Customer Support with Our Services

Our Digital Support service offers a comprehensive solution for managing customer inquiries and providing timely assistance. With advanced technology and a team of experts, we ensure efficient and effective support across all digital channels.

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Flexibility & Adaptability

With over 100 customer support agents on staff, we have the ability to tailor our Digital Support and Administrative services to your specific requirements for the duration of a given period or project. This allows you to meet tight project deadlines.

Partnership Approach

As our mission is to develop trusted partnerships with our clients, we deploy a collaborative approach to all projects. You will be provided with daily status updates and we will always look for new ways to enhance efficiency across every procedure.

An Extension of Your In-House Team

Our aim is to become an extension of your in-house operations. We uphold your brand values and follow your internal policies and procedures across every project.

Maximum Data Protection

We are fully compliant with GDPR legislation and ISO 27001:2013. Therefore, our clients can be assured that any information shared as a part of our data-processing services will be fully secured, with daily updates shared with you as standard.

Happy Clients

Services

How We Develop a Results-Driven Solution

Services

We aim to provide a seamless onboarding experience for every client account.

Services

We aim to provide a seamless onboarding experience for every client account.

Services

We aim to provide a seamless onboarding experience for every client account.

1

Connect with us

Our Management Team will meet with you either in person or virtually in order to gauge an understanding of your requirements. We will then furnish you with our recommendations for how to best enhance your processes and procedures.

2

Customer Journey Mapping

Working with our Operations and IT team, we will either transition to your preferred technical requirements or set up what we have determined to be the most appropriate for your case (CRM, telephone, email). Our agents are then each trained to act as an extension of your in-house team.

3

Testing and Perfecting

Before the project goes live, we will carry out exhaustive testing to ensure that the end-to-end process meets all of your requirements. We will carry out risk assessments at this stage which will be continuously monitored in order to make any adjustments necessary.

4

Service Launch

From the launch, we will maintain consistent communication with you per your required frequency and as often as daily. Quality monitoring will be carried out on a regular basis, with detailed reports.

Case study

Providing Multichannel Support to a Wholesale Retailer

Case Study

This client is a worldwide wholesaler of building and construction supplies, including tools, machines, installation materials, and automotive hardware. Known as the world market leader in its core business – the sales of assembly and fastening materials. 

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Frequently Asked questions

Does Arema Connect manage social media accounts on behalf of clients?

While we do not produce content on behalf of our clients, we do manage communications via social media channels. Our agents can monitor your inbox or any customer queries or issues.

Can I customise the services offered by Arema Connect?

Once you are in contact with us, we can discuss ways that we can tailor our solutions to meet your needs. We work with our clients to develop a solution that delivers your desired results.

Can your agents make outbound calls on behalf of our organisation?

We can! Our agents are experienced in engaging in outbound campaigns ranging from lead generation to pre-event engagement. Our Management team can support you in designing an outbound campaign bespoke to your needs.

Where is Arema Connect located?

Arema Connect is headquartered in Blackpool Retail Park, Cork, Ireland. We manage all our client contracts inhouse by our own teams and we do not subcontract any work.

Get in touch
"Pieta have partnered with Arema Connect for a number of years as they continue to support our engagement with our wonderful donors. The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases, and re-engage with our past donors. Their expertise, flexibility and ability to hit deadlines make them a pleasure to work with."
Bruce Clark
Individual Giving Manager, Pieta
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