News & Insights

Our resident American reflects on her first year living and working in Ireland.

In today’s customer service landscape, it is vital for businesses to provide multiple communication channels to meet customer expectations. Email remains a reliable and efficient way to engage customers, a method of communication that can be beneficial for both your customers and your brand. Whether you’re a small business or a growing enterprise, implementing a structured email support function can enhance customer satisfaction and improve business efficiency.

This client is a worldwide wholesaler of building and construction supplies, including tools, machines, installation materials, and automotive hardware. Known as the world market leader in its core business – the sales of assembly and fastening materials. 

Our client is a well-established member-owned financial service organization, the only one of its kind in Ireland.

Our client is one of Ireland’s largest home care services organizations, providing an array of services from Disability Care to Respite Care, to Personal and Homemaking Care.

Our client is Ireland's largest and first-ever private Electronic Vehicle (EV) charging network.

Our client is one of America’s largest manufacturers and distributors of artificial Christmas Trees.

This client is a regulatory organisation governed by the Department of Health, whose purpose is equally to protect public health as well as the reputation of the profession by assessing and managing nurse and midwife competency to practise.

Our client is one of Ireland’s largest local authorities. This entity is responsible for housing and community developments, roads and transportation, urban planning, amenities and culture, and environmental initiatives across the county. 

Arema Connect is contracted by one of Ireland’s top public healthcare service providers to support their comprehensive health screening programmes.

Our client is a newly established car-sharing company, founded in 2023.

This client is one of the global leaders in e-commerce solutions.

This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Customer needs encompass the essential requirements and desires that customers have, such as timely responses, clear communication and personalised solutions.

Each year on March 17th, we celebrate St.Patrick’s Day. This day marks the patron saint of Ireland, St.Patrick. Over the years this national holiday has expanded into a celebration of all that is Irish culture including myths, literature, music, dance, art, cuisine, and language.

Customer feedback can offer immense insights and opportunities for businesses if leveraged and incorporated effectively.

In the fast-paced and interconnected world of today, where digital interactions shape our daily lives, the concept of customer service has undergone a subtle yet extensive transformation.

Welcome to the fast-paced world of e-commerce, where innovation and evolution are the driving forces shaping the digital world.

Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget.

Black Friday, the frantic shopping extravaganza that follows Thanksgiving in the United States, has crossed borders and become a global phenomenon over the past decade.

In today’s competitive landscape, delivering exceptional customer experience has become paramount.

Effective communication with your customers is paramount for building long-lasting and high-quality relationships that will contribute to driving success within your organisation.

Recently, while strolling the streets of sunny Nice, I came across a very clever advertisement by a renowned French poultry brand.

In today’s highly rivalrous business landscape, companies are continuously seeking ways to gain a competitive edge and better understand their target markets and industry.

Working as a Customer Support Agent in Arema Connect is both an exciting and challenging experience, consisting of days brimming with satisfaction and a genuine sense of fulfilment in your daily tasks.

Creating a great customer experience (CX) involves understanding your customer's needs and expectations.

As we've seen in our previous blogs there are many benefits to outsourcing your customer support either as an overflow service to complement your own staff or as a complete outsourcing solution. 

As we know outsourcing your customer support can have huge benefits as we can see in our previous blog, The Benefits of Outsourcing your Customer Support.

According to Investopedia, Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.

At Arema Connect, we place an emphasis on being an environmentally friendly and sustainable partner.

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible.

Each year on the 8th of March we celebrate International Women’s Day.

With St. Patrick’s Day well and truly upon us, millions of people are getting ready to celebrate the patron Saint of Ireland.

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales.

It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones.

Seasonality varies from business to business across the four seasons.

In recent years self-service has become a popular strategy for many customer-facing operations.

Arema Connect considers the market research division to be a core sector of our business.

It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period.

A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions.

Why Ecommerce Customer Support is so Important? If you think about it when was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure.

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet.

In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience.

In 2020, Multilingual Support is more sought after than ever by businesses.

Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services.

People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices.