Retail & eCommerce

Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders. The team’s extensive knowledge of our processes enables us to support our Registrants and applicants by phone with the aim of resolving their queries on a first-contact resolution basis. Their services alleviate the pressure on our in-house team and allow us to focus on other key elements of our organisation.  We have been working with the Arema Connect team since 2023 and during this time we have developed a close partnership approach where trends and feedback are continuously shared. The Arema Connect team continuously surpasses service levels and expectations, making them a valuable resource to us.

Balsam Brands have partnered with Arema Connect since 2014 to provide Customer Support in our European & EMEA markets. The Arema Connect team is integral to our continued international growth as we focus on delivering an unsurpassed customer experience across a multichannel solution. From the onset, the relationship has been based on a collaborative approach with an emphasis on shared values and success. Over the years, we have appointed additional responsibilities to the Arema Connect team owing to the trust and rapport we have built with them. The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand. We look forward to growing our partnership well into the future.

Arema Connect manages the after-hours requirement for a key section of our corporate business in Ireland. This involves liaising with key customers and end users to provide a best in class service. The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams. Pat and his team always demand the highest level of efficiency and consistency which provides reassurance that our customers are in safe hands.

Cork County Council has a very close working relationship with Arema Connect. Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner. They understand our needs and are extremely reliable, accommodating and proactive.  We are very happy with the service provided by Arema Connect, they are a pleasure to work with

We have been using Arema Connect since we started our business in 2023. They have been so easy to deal with and very professional in their approach. Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers.

South Connacht Citizens Information Service has used the services of Arema Connect to carry out annual customer satisfaction surveys for our organisation on a number of occasions.  I have always found them to be very professional, flexible and easy to work with. Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough. Highly recommend

As Pieta’s flagship fundraising event, Darkness Into Light grew exceptionally quickly over a short period of time, it was clear we needed help from the experts to manage queries from the public. Arema Connect have provided a professional and courteous service to Pieta since 2019 and we view them as the extended voice of the Darkness Into Light team. Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership.