Utilities
Our utility support services recognise that the industry requires a dynamic team to manage peaks in transaction volumes, the ability to follow up on cases as necessary, and work diligently to see cases through to the end.
Happy Clients
Our Approach
Streamline Your Customer Support with Our Services
Call Answering Services
We provide you with a team of agents to frontline your utility support services, acting as a first point of contact for your callers.
Email & Live Chat Support
Our Email and Live Chat Support guarantee that people can make contact through their preferred channel.
Digital & Administrative Support
Our Digital and Administrative utility support services ensure that follow-ups take place as necessary, with our agents seeing through each case to its resolution by utilising a variety of channels including WhatsApp and SMS.
Market Research Services
Gain a better understanding of your customer’s experience or industry standards and expectations without Market Research Support services.
Providing the local authority with out-of-hours and emergency call answering services.
We partnered with one of the largest local authorities to ensure that all queries were addressed around the clock and in the case of adverse events.
Industry Insight
Check out some of utilities blog posts
Providing the local authority with out-of-hours and emergency call answering services
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