Market Research Services

At Arema Connect, we deliver leading Market Research Support and Outbound Services. We have extensive experience in conducting surveys, research projects and outreach on behalf of our clients.

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Main Features

Delivering a range of Market Research Services

Customer Satisfaction Surveys

Our Market Research Support services allow you to collect valuable feedback from your customers to gauge the satisfaction levels of your products/services. This knowledge allows you to stay engaged with your customers and exceed their expectations.

Opinion Polls

We can gather opinions from your chosen market segments and demographics on a variety of topics, including political and public opinion polls.

Employee Satisfaction Surveys

We will assess your employees' job satisfaction, their impression of the company’s culture and gain their overall feedback by utilising our bespoke Market Research Services.  

Feasibility Studies

Are you looking to explore a new customer base or market? Our Market Research Services can aid you in delivering a feasibility study to empower you to make decisions on new products and market ventures.

Event Outreach

Our team is on hand to support you in the lead-up to an event or product launch. We can engage with your target audience and support you in building a strong network.

Employee Exit Surveys

We can engage with your past employees to gain insights into their experience with your business. These insights allow your Human Resource team to put strategies in place to increase retention rates and employee satisfaction.

The Voice of Your Brand

A Trusted Market Research Partner Since 2001

Our expertise lies in providing the human voice of market research and outbound projects – taking on the direct contact element of campaigns.

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Flexible Solutions

We have the flexibility to assign additional resources to meet tight deadlines in line with your project needs.

24x7 Solutions

We can support projects from different timezones and markets with our 24x7 solutions.

Partnership Approach

Our aim is to develop a long-term, trustworthy partnership with our clients, with an emphasis on shared success.

Strict Information Security Protocols In Place

In conjunction with our ISO 27002 Certification, we have firm Information security protocols in place. Third-party Client Data remains the property of our Clients (Data Controller) and is only processed by us (Data Processors) in strict adherence with their instructions.

Happy Clients

Market Research Onboarding

How We Deliver your Market Research Project

Market Research Onboarding

How We Deliver your Market Research Project

Market Research Onboarding

How We Deliver your Market Research Project

Market Research Onboarding

How We Deliver your Market Research Project

1

Project & Campaign Design

Our Management team will work with you to develop a campaign based on your predefined requirements. This process may involve conducting a pilot on a small sample size of your target audience. This allows us to make any amendments as required, leading to increased project success.

2

Pre-Project Launch

For any Market Research or Outbound projects we recommend sending leads an SMS prior to engaging with them via telephone call, leading to increased conversion rates.

We assign each Market Research and Outbound project a dedicated telephone number. This allows our team to leave voicemails and ensures all callbacks are routed directly to team members assigned to the project.

3

Progress Updates

Throughout the project, your Account Manager will give you daily status updates ensuring you are fully up to date with the project's progression.

4

Delivery of final results

On completion of each project, we will furnish you with a comprehensive activity and data report based on the results in line with your objectives for the project.

Case study

Supporting our client to deliver a suite of Market Research and Outbound Projects

Case Study
Case study

Our client is one of Ireland’s largest home care services organizations, providing an array of services from Disability Care to Respite Care, to Personal and Homemaking Care.

Supporting our client to deliver a suite of Market Research and Outbound Projects

Frequently Asked Questions

Frequently Asked questions

Can you help with the design phase of a Market Research campaign?

Since our establishment in 2001, we have supported several organisations in designing campaigns in line with their objectives. Our experienced management team have worked on a large range of projects and gained extensive know-how on how best to deliver results.

Can you support Market Research projects that have a tight deadline?

We can quickly ramp up our resources to hit tight deadlines. We have the capabilities to provide support for a wide range of market research projects at short notice and can flex the resources available to ensure we hit deadlines.

What size Market Research projects do Arema Connect support?

Volume is no issue, we’ve handled over 10,000 survey responses with complex demographic splits, but are equally as comfortable delivering 100-person response projects.

Who will support my campaign?

We currently employ over 100 Customer Support Agents. Our primary focus is on our staff and ensuring they have the tools and management support to deliver for our clients. We currently have one of the highest staff retention rates in the industry. We prioritise assigning suitably trained and experienced agents to each client account.  In addition, we manage all our client contracts in-house and we do not subcontract any work, ensuring we always deliver quality-based solutions for our clients

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“We have used the services of Arema Connect to carry out our annual customer satisfaction surveys on a number of occasions. I have always found them to be very professional, flexible, and easy to work with. Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough.”
Diarmaid O'Sullivan
Regional Manager, Citizens Information Service
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