International Marketplace

We are a trusted partner in the International Marketplace, providing customer journey support on behalf of a number of worldwide clients.

Happy Clients

Industry Challenges

Lack of Marketplace Knowledge

Many organisations looking to expand their customer bases struggle with a lack of understanding of the landscape in new markets.

Inability to Serve Different Timezones

Many businesses looking to expand their operations internationally face the challenge of supporting customers in different time zones. Providing timely and accessible support services is a key driver in establishing a competitive advantage.

Challenges in Setting up Operations

When looking to expand internationally, often organisations lack the resources necessary to establish a strong presence and customer journey support in new markets.

Services

Streamline Your Customer Support with Our Services

Support

Call Answering Services

Our bespoke Call Answering Services allow you to support your customers in their preferred language. Our agents act as an extension of your in-house team, upholding your brand values in each interaction.

Support

Email & Live Chat Support

Our Email and Live Chat Support services can support your customers’ buying journey in real-time leading to increased sales and loyalty.

Support

Digital & Administrative Support

Our Digital and Administrative Supports allow your in-house team to offload a variety of time-consuming back-office tasks, allowing you to focus your attention on other areas of your business.

Research

Market Research Services

Our Market Research Services will empower you to have a stronger understanding of your sector within a specified market. We have experience in supporting companies looking to expand to new markets.

Case study

Providing end-to-end customer journey support to a high-end global brand.

Case study

Arema Connect has been partnering with this client since 2014. We provide customer journey management to their UK and Irish markets. During this time our service offering has continuously evolved. Our support services include sales inquiries, delivery queries, the processing of orders, refunds and order amendments across telephone and email channels.

Customer Testimonials

See what our valued clients are saying about our partnerships

We have been working in partnership with Arema Connect since 2022, and over this time we have grown considerably and Arema Connect have been invaluable to us over this growth period.
We have been working in partnership with Arema Connect since 2022, and over this time we have grown considerably and Arema Connect have been invaluable to us over this growth period.  They provide us with a 24x7 Customer Service phone line.  The Arema Team manage these calls in a highly professional and efficient manner with great care to meeting our customer needs along with maintaining excellent attention to detail and high service levels. Pat and his team are adaptable to any changes or projects we must bring on board. They have assisted us with several adhoc projects where we had to run an Outbound Calling campaign and SMS campaigns. The Arema team ensured this was all competed within a tight time frames, and with the highest level of customer service and professionalism that they always maintain. We are excited for the coming years building this partnership even further with Arema.
Louise Murphy
Card Services Manager
Payac Services CLG
Arema Connect plays a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks across Ireland and the United Kingdom
Arema Connect plays a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks across Ireland and the United Kingdom. Pat and his team are a pleasure to work with and their attention to detail along with their efficiency ensures the highest level of service is delivered at all times.
Andrew Frizzel
National Fleet Excecutive
Bridgestone
We have been working with Arema Connect for over 5 years and have always been very happy with the level of service, attention to detail and support given to us.
We have been working with Arema Connect for over 5 years and have always been very happy with the level of service, attention to detail and support given to us. I would have no hesitation in recommending to others.
Niall Mulcair
Market Development Manager
Brady's Family Ham
Tipperary County Council work with Arema Connect to provide out of hours service, Arema Connect provide a professional and quality service, ensuring calls are responded to in a timely manner.
Tipperary County Council work with Arema Connect to provide out of hours service, Arema Connect provide a professional and quality service,  ensuring calls are responded to in a timely manner. The Arema Connect team are quick to respond and provide constant updates on the work being done.
Stephanie O Dwyer
Senior Staff Officer, Corporate Services
Tipperary County Council
The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases and re-engage with our past donors.
Pieta have partnered with Arema Connect for a number of years as they continue to support our engagement with our wonderful donors. The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases and re-engage with our past donors.

Throughout any campaign we are furnished with regular updates and the team places a huge emphasis on data protection. Their expertise, flexibility and ability to hit deadlines make them a pleasure to work with.
Bruce Clark
Individual Giving Manager
Pieta
White Smile Dental have relied on Arema Connect and their team for ten plus years. Managing our overflow calls, day or night, all year round.
White Smile Dental have relied on Arema Connect and their team for ten plus years. Managing our overflow calls, day or night, all year round. They make our reception team’s life easier by identifying our customers needs and requirements, passing along the information seamlessly. Without Arema Connect we could simply not provide the level of customer care we demand for our business.
Alex Thomas
Managing Director
White Smile Dental
Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership
We here at Patient Transport have been using the services of Arema Connect for almost five years and have always found them to be very professional, friendly and efficient. They deal well with any issue thrown at them, even those outside the parameters of what they are engaged to do for us. Any problems are quickly remedied as our service is one which typically requires immediate actions to be taken. We would highly recommend their service to anyone who was considering it.
Kevin Flood
Patient Transport

Industry Insight

Find out more about our support services for the International Marketplace Sector

International

Providing end-to-end customer journey support to a high-end global brand

Our client is one of America’s largest manufacturers and distributors of artificial Christmas Trees.

International

The Perks of Partnering with the Irish!

Each year on March 17th, we celebrate St.Patrick’s Day. This day marks the patron saint of Ireland, St.Patrick. Over the years this national holiday has expanded into a celebration of all that is Irish culture including myths, literature, music, dance, art, cuisine, and language.

International

The many motives to partner with an Irish Supplier…

With St. Patrick’s Day well and truly upon us, millions of people are getting ready to celebrate the patron Saint of Ireland.

Get in touch
"Balsam Brands have partnered with Arema Connect since 2014 to provide Customer Support in our European & EMEA markets. The Arema Connect team is integral to our continued international growth as we focus on delivering an unsurpassed customer experience across a multichannel solution. From the onset, the relationship has been based on a collaborative approach with an emphasis on shared values and success."
Bernie Leas
Senior Vice President of Operations, Balsam Brands