International Marketplace
We are a trusted partner in the International Marketplace, providing customer journey support on behalf of a number of worldwide clients.
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Happy Clients
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Industry Challenges
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Lack of Marketplace Knowledge
Many organisations looking to expand their customer bases struggle with a lack of understanding of the landscape in new markets.
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Inability to Serve Different Timezones
Many businesses looking to expand their operations internationally face the challenge of supporting customers in different time zones. Providing timely and accessible support services is a key driver in establishing a competitive advantage.
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Challenges in Setting up Operations
When looking to expand internationally, often organisations lack the resources necessary to establish a strong presence and customer journey support in new markets.
Our Approach
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Streamline Your Customer Support with Our Services
Call Answering Services
Our bespoke Call Answering Services allow you to support your customers in their preferred language. Our agents act as an extension of your in-house team, upholding your brand values in each interaction.
Email & Live Chat Support
Our Email and Live Chat Support services can support your customers’ buying journey in real-time leading to increased sales and loyalty.
Digital & Administrative Support
Our Digital and Administrative Supports allow your in-house team to offload a variety of time-consuming back-office tasks, allowing you to focus your attention on other areas of your business.
Market Research Services
Our Market Research Services will empower you to have a stronger understanding of your sector within a specified market. We have experience in supporting companies looking to expand to new markets.
Providing end-to-end customer journey support to a high-end global brand.
Arema Connect has been partnering with this client since 2014. We provide customer journey management to their UK and Irish markets. During this time our service offering has continuously evolved. Our support services include sales inquiries, delivery queries, the processing of orders, refunds and order amendments across telephone and email channels.
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Customer Testimonials
See what our valued clients are saying about our partnerships
Industry Insight
Find out more about our support services for the International Marketplace Sector
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