Join our award-winning customer support team!
We are dedicated to our people and to the creation of a collaborative and winning culture for the Arema Connect team. Working for Arema Connect means joining a dynamic team and an environment of continuous learning and development.
Benefits of working with Arema Connect
Our business is our people. We adopt a people-first approach to everything we do!
Flexible Hours
Operating on a 24x7 basis, Arema Connect offers flexible work schedules to our customer support agents with day and night shifts available. This allows us to provide our employees with shift options that suit individual lifestyles.
Dynamic Environment
Due to our diverse client base, each day as a part of the Arema Connect team is unique, ensuring our customer support agent roles are both dynamic and enjoyable.
Versatile Working Model
Arema Connect team members can avail of different working models including hybrid and office-based roles which are reviewed on a case-by-case basis.
Opportunities for Growth
Many of our customer support agents are given opportunities to progress within the organisation. We continuously place an emphasis on professional development for all Arema Connect team members.
Engaged Staff
Our staff engagement initiatives include team outings, lunches, and a well-being programme.
Competitive Rates
We value our people - this is reflected in the competitive rates we offer Arema Connect team members.
Employee Testimonials
"Arema Connect is a great company to work for with a diverse range of clients to support, making every day interesting. In all my years working here , I can honestly say I have formed friends for life and gained a great amount of experience. Overall, I can say working here has contributed greatly to me gaining a vast range of experience and knowledge while at the same time enjoying my work environment."
.avif)
"I joined Arema Connect over 10 years ago. At the time, I was looking for a nighttime role and the Management team met my request with maximum flexibility. I really enjoy the dynamic nature of the job, thanks to the variety of contacts I receive. The team culture fosters collaboration and support, making my decade-long journey with Arema Connect both enjoyable and enriching."
"I am currently assigned to the role of Key Account Manager on one of our large Public Healthcare accounts. As a registered Nurse I assist callers and healthcare professionals with their clinical queries. This is a dynamic and rewarding role which has allowed me to further develop both my management and IT skills. I work as part of a great team here at Arema Connect and enjoy the friendly working environment."
“I have worked for Arema Connect for 8 years now. Beginning as a Customer Support Agent, I am now an Account Manager for one of our most important clients. The opportunity to progress within the company has allowed me to consistently develop my skills over the years. I have always felt supported to achieve my professional goals. The company culture is team-oriented and collaborative, which allows us to go the extra mile for our clients."
Open Positions
To be a part of our story please view our available positions and send us your C.V.
Arema Connect enables companies to deliver market-leading Customer Support 24 hours a day, 7 days a week. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.
”We’ve been trading since 2001 and have built a reputation for having a staff retention rate that is much higher than the industry norm. On average our team stays with us for over four years and this impacts the level of service delivered to our clients. We have developed a partnership approach with our clients and every member of our team is valued and is vital to our company's long-term success.”
