Arema Connect Overview

Arema Connect enables companies to deliver market-leading Customer Support 24 hours a day, 7 days a week. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.

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The Position

• We are looking for Customer Service agents to support our Shared Services operations;
• You will be responsible for providing a top-class customer experience and administrative tasks via telephone, email and live chat;
• Full-Time positions;
• Benefits included;
• Mandatory onsite training with an option to work remotely once training is fully completed.

Responsibilities

• Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;
• Resolve customer queries with an emphasis on first-contact resolution;
• Fulfillment of administrative tasks;
• Identifying customer needs and providing the right solutions to customers;
• Meet performance goals and objectives.

The Role

• Telephone Answering support;
• Maintaining an up-to-date knowledge of client procedures;
• Answering customers' enquiries via telephone;
• Administrative duties;
• Highlighting trends and issues to the Management team

Shifts

• 37.5 to 40 hours per week;
• Shifts may vary to support our 24x7 operations (bank holidays may be required from time to time).

Requirements & Beneficial Attributes

• The ability to multitask;
• Customer-focused and empathetic;
• Time management;
• Flexible to changing business requirements and operations;
• Good interpersonal and customer care skills.

Skills

• Excellent communication skills;
• Customer Service experience is favourable;
• Team & people skills;
• Detail-oriented.

Next Steps

If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com