Welcome to our Call Centre blog!
The journey of a customer’s gift!
It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
Getting Arema Connect more PSYCHED one step at a time…
Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O'Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED initiative...
How can online retailers make sure their Christmas is more ho ho ho, rather than no, no, no?
Christmas is by far the busiest holiday for online retailers. It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
Success on implementing Social Media in your online retail strategy
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...
Recruitment Drive 4th Quarter 2019
Arema Connect are currently recruiting and plan to hire in the region of 50 staff in the 4th Quarter of 2019 Katherine Sutton (Client Development Manager) and Pat Keogh (MD) attended the National Employer Roadshow Event held in Cork. It was a great opportunity to...
Christmas: the challenge of the Human Resources Manager
The Christmas season is one of the most important dates for many businesses. This is reflected in the recruitment of new staff members for sales and customer service roles. Human Resources Managers have in front of them a couple of challenging months in order to get...
Should I have a contact centre partner as part of my business continuity plan?
Disaster recoveries aren’t necessarily based around natural disasters. Human and technological problems can cause business disruption and force your team to activate your business continuity plan or some sections of it. An extremely important part is the management of...
How can a contact centre help your customer support team?
Customer Support TeamIf you have an in-house Customer Support Team, you may still benefit from having a contact centre partner to help you to manage the increase of volume or expand your business hours. In this blog, we describe how existing and potential companies...
What are the risk of changing Contact Centre suppliers?
A change of outsourcing partner can bring with it the fear of a service disruption to the client’s customers. Our company has 18 years of experience in developing and implementing 24 by 7 CRM solutions on behalf of our clients, we ensure that service...
How can a Contact Centre support your Finance Team?
Your finance team works daily managing your business cash flow. While it is smart to keep this in-house for security purposes, there are tasks related, mostly administrative, that can be easily outsourced to a third party to complete projects without...
How can a Contact Centre help your Human Resources Team?
Recruitment and Training are the bread and butter of your Human Resources Team. Their expertise in recruiting the right people will make your organisation thrive. Additionally, their ability to train them to the highest standard to overall improve your company growth....
Arema Connect turns the big 18…
18th Birthday Celebrations with our team.. On Wednesday last we celebrated our 18th Birthday at the Franciscan Well. All our team joined in the celebrations with their families, which made it all the more special. Since 2001, Arema Connect has continuously expanded...
How can a Contact Centre support your Event Management?
Event Management can be a challenging task to undertake. Even the most experienced event planner can find themselves overloaded while trying to manage large events or managing multiple clients at once. Over the years, we have supported a large number of clients with...
Customer Relationship Management (CRM) Systems
A Customer Relationship Management system is an efficient business strategy. It is useful for companies as it works to identify and manage the profiles of acquired or potential customers in order to create activities to maximize profits studying needs and...
How can a Contact Centre help your Sales Team?
Far away are the days were a contact centre provided just call centre services. Now, a new range of services is available to companies who decide to benefit of economy of scale and integrate a third-party business outsourcer as part of their...
The role of customer support in a Loyalty Program
Customer support is required in all business areas from finance to marketing. In this blog, we review the importance of customer support within your loyalty program. First, we review what is a loyalty program providing a definition that addresses customer and...
5 steps to get a contact centre to support advertisement campaigns
The use of contact centres to support advertisement campaigns has been tested by multiple companies and in many sectors. It is beneficial from customers and sales teams alike as it boosts sales after a TV ad is shown. The process to set it up...
How Database Management through an outsourced Contact Centre supports your cost efficiencies
Is your back office functions, and management of your data challenging? Are you preparing for a particular event or beginning your approach for compliance with General Data Protection Regulation (GDPR)? Newly introduced data privacy policies now enforce a greater...