Welcome to our Call Centre blog!
Ecommerce Customer Support – What you need to know.
Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices. In today's world technology is an...
Arema Connect’s Fundraiser for our four legged friends
At Arema Connect we place an emphasis on giving back to the community in which we operate by supporting local charities and initiatives. Throughout the year we hold fundraisers to support many worthy causes, these have included MS Ireland, Alzheimer's Ireland and The...
Empowering Women in the Contact Centre Industry
Each year on the 8th of March we celebrate International Women’s Day. Founded in 1911 this international day sets out to celebrate women’s achievements, raising awareness about women’s equality as well as bringing attention to female-focused charities. Over the last...
The benefits of a top-class Customer Experience (CX)
In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
Employee Appreciation at Arema Connect
With Valentine’s day fast approaching and with love and appreciation for others in the air, we thought it would be appropriate to take some time to pay particular attention to our most valuable asset, our employees and recognise their efforts over the past year. Arema...
Customer Experience (CX) 101
Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
Contact Centre Trends 2021
As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
Reflecting on our highlights from 2020
This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...
Rebel The Elf joins the Arema Connect Team
Over the last few weeks, we have had a new addition to the Arema Connect team - Rebel the Elf. She has been on hand to support our clients’ customers on a 24x7 basis by phone, email and live chat. Check out our Christmas video here featuring Rebel The Elf, we hope...
Two thumbs up for our ISO 9001 & 27001 recertifications
This month we were delighted to be recertified with the ISO 27001:2013 for Information Security Management and the ISO 9001:2015 for Quality Management. These certifications show our commitment to both Quality and Information Security throughout our organisation. ISO...
The Customer Support Teams who save Christmas!
It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period. eCommerce sales are likely to be dominated by online Christmas shopping this year. With the closure...
Customer Contact Management Association (CMMA) Awards 2020
The Arema Connect Team are delighted to be shortlisted in the Customer Contact Management Association (CMMA) Awards 2020. The CCMA Promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual...
Arema Connect receives the ISO 14001:2015 Certification
Arema Connect are delighted to be certified with the ISO 14001:2015. This international standard has enabled us to put procedures in place to help us protect and care for the environment. After being shortlisted in the Green Awards 2020 in the category of Medium...
Celebrating 19 years of service!
Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...
How a Contact Centre provides eCommerce Customer Support
People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices. The variety, the availability and the convenience of shopping anywhere and at any time is what makes online shopping so appealing. Not...
Customer Service in times of turmoil
It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...
The Arema Teams’ Top Tips for Remote Working!
Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it's not everyone's cup of tea. With babies hanging...
Arema Connect’s virtual spin on Employee Engagement
At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...