Welcome to our Call Centre blog!
Introducing our third office space!
On the 6th of February, 2020 Arema Connect was handed the keys to our third office space in Blackpool, Cork. Construction got underway on the 10th of February and with March 9th came lights, camera action! We have been working tirelessly since to open our brand new...
Arema Connect’s top tips when implementing Multilingual Support
In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe. Multilingual support has many associated...
Keeping the sunny side up at Arema Connect
Here at Arema Connect, we decided to share some of the positives and key learnings which we have taken from the COVID 19 experience so far. Positives to take away from the COVID 19 Remote working in full swing - For many working from the office seems...
The many motives to partner with an Irish Supplier..
With St. Patrick’s Day well and truly upon us, millions of people are getting ready to celebrate the patron Saint of Ireland. As a nation, we pride ourselves on our culture, hospitality, magnificent views and heritage. All of these aside, many Multinational...
Glamour and Glitz at the Green Awards Ceremony 2020
At Arema Connect this week, our Finance and HR Director, Nuala Keogh and Marketing Manager, Katie Murphy headed to the Capital to attend the Green Awards Ceremony in the Clayton Hotel Burlington Road. Where we were delighted to be nominated in the category of Green...
Stars all round at our annual Staff Awards and Quiz
Last Friday we hosted our annual Staff Awards and Quiz night in Sunday's Well. Our internal awards are a great way to recognise our team’s efforts and achievements throughout the year. The Arema team is given the opportunity to vote for their colleagues which they...
Reflecting on the Outsourcing World Summit 2.0
Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
Florida bound for the Outsourcing World Summit 2020
This February our Managing Director (M.D.) Pat Keogh will be attending the IAOP Outsourcing World Summit (OWS) in Orlando, Florida. This is the world’s best known and highly respected conference on the topic of outsourcing. Arema Connect is a founding member of the...
Gushing over our Green Awards nomination
On the 25th of February, our team will be heading to the Green Awards ceremony in the Clayton Hotel, Dublin. We are delighted to be shortlisted in the category of Green Medium Sized Organisation of the Year. The Green Awards recognise the contribution and commitment...
Christmas fun at Arema Connect
Christmas fun at Arema Connect Arema Connect's Christmas Party: It’s that time of year again, the party season is in full swing and Christmas just around the corner. We kicked off the festivities early this year with the staff Christmas Part at ‘Murphys Rock’ in...
Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper
Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year. The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
How online retailers can survive the “pressure period” that is Black Friday and Cyber Monday
The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
Irish Customer Contact & Shared Services Awards 2019
Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) - Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best practice for...
Arema Connect receives the ISO 27001:2013 certification!
Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...
The journey of a customer’s gift!
It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
Getting Arema Connect more PSYCHED one step at a time…
Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O'Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED initiative...
How can online retailers make sure their Christmas is more ho ho ho, rather than no, no, no?
Christmas is by far the busiest holiday for online retailers. It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
Success on implementing Social Media in your online retail strategy
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...