Welcome to our Call Centre blog!
Market Research at Arema Connect
Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...
Our tips for enhancing your Customer Service Strategy
A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...
Why Partner with an Irish Supplier?
Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...
Customer Service Trends 2022
Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year. Over the past few years, Automation and Artificial Intelligence (AI) have continuously...
Introducing a Time Management System
At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests. Our newly introduced TMS is utilised to...
Marking Data Privacy Day at Arema Connect
Each year on the 28th of January, Data Privacy Day is marked. The day itself is an international effort to create awareness about the importance of safeguarding data and respecting privacy. To highlight the day we wanted to share some of the controls Arema Connect...
Year in Review 2021
2021 has been full of peaks and valleys at Arema Connect. While of course 2021 came with its challenges and yet again another year full of uncertainties - we have gained an invaluable amount of experience along the way. The last 12 months have brought with it many...
Jingle all the way at Arema Connect!
As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock. Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...
ISO accredited for another year
The Arema Connect team are delighted to be recertified with the ISO 9001:2015, ISO 27001:2013 and ISO 14001:2015 for another 12 months. Throughout the year our Management team work hard to maintain and develop all three management systems. We believe that each of...
CCMA Awards 2021 – Our worthy nomination for Team Leader of the Year
Each year we look forward to the Customer Contact Management Association (CCMA) Awards. The CCMA promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual industry awards are a fantastic way...
Celebrating 20 years of great conversations!
20 years in business is a huge milestone for any organisation. There is no magic formula as to what makes businesses succeed, however, what is definitely required is hard work and determination. One could say that Arema Connect is a testament to the saying that great...
Retaining top talent to enhance Customer Service
This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At Arema Connect, we pride ourselves on having one of the highest staff retention rates...
Hybrid Working is Here to Stay
As many employees have begun their return to on-site offices, organisations now have to embrace the ever-changing working environments. Different working environments may suit different people, jobs and responsibilities so it is vital that management take such...
Why Ecommerce Customer Support is so Important
When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....
Another Green Awards Shortlist for the Arema Team
Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...
Arema Connect is the new proud sponsor of Delany’s GAA Club
At Arema Connect, we place an emphasis on giving back to the local community. In recent times we understand that it has been more difficult for charities and clubs to fundraise, and now more than ever these organisations rely on the generosity of the general public...
Ecommerce Customer Support – What you need to know.
Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices. In today's world technology is an...
Arema Connect’s Fundraiser for our four legged friends
At Arema Connect we place an emphasis on giving back to the community in which we operate by supporting local charities and initiatives. Throughout the year we hold fundraisers to support many worthy causes, these have included MS Ireland, Alzheimer's Ireland and The...