Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Welcome to our Call Centre blog!

 

The current motives driving eCommerce Sales

The current motives driving eCommerce Sales

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...

read more
5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

read more
Marking Social Media Day 2022

Marking Social Media Day 2022

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

read more
Arema Connect’s Seasonal Support

Arema Connect’s Seasonal Support

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

read more
Self Service with a side of human interaction

Self Service with a side of human interaction

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...

read more
Market Research at Arema Connect

Market Research at Arema Connect

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...

read more
Why Partner with an Irish Supplier?

Why Partner with an Irish Supplier?

Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...

read more
Customer Service Trends 2022

Customer Service Trends 2022

Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year.  Over the past few years, Automation and Artificial Intelligence (AI) have continuously...

read more
Introducing a Time Management System

Introducing a Time Management System

At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests.   Our newly introduced TMS is utilised to...

read more
Marking Data Privacy Day at Arema Connect

Marking Data Privacy Day at Arema Connect

Each year on the 28th of January, Data Privacy Day is marked. The day itself is an international effort to create awareness about the importance of safeguarding data and respecting privacy. To highlight the day we wanted to share some of the controls Arema Connect...

read more
Year in Review 2021

Year in Review 2021

2021 has been full of peaks and valleys at Arema Connect. While of course 2021 came with its challenges and yet again another year full of uncertainties - we have gained an invaluable amount of experience along the way. The last 12 months have brought with it many...

read more
Jingle all the way at Arema Connect!

Jingle all the way at Arema Connect!

As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock.  Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...

read more
ISO accredited for another year

ISO accredited for another year

The Arema Connect team are delighted to be recertified with the ISO 9001:2015, ISO 27001:2013 and ISO 14001:2015 for another 12 months. Throughout the year our Management team work hard to maintain and develop all three management systems. We believe that each of...

read more
Celebrating 20 years of great conversations!

Celebrating 20 years of great conversations!

20 years in business is a huge milestone for any organisation. There is no magic formula as to what makes businesses succeed, however, what is definitely required is hard work and determination. One could say that Arema Connect is a testament to the saying that great...

read more
Retaining top talent to enhance Customer Service

Retaining top talent to enhance Customer Service

This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At Arema Connect, we pride ourselves on having one of the highest staff retention rates...

read more