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The Benefits of Outsourcing your Customer Support

The Benefits of Outsourcing your Customer Support

According to Investopedia, Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. Outsourcing is a practice usually undertaken by...

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The current motives driving eCommerce Sales

The current motives driving eCommerce Sales

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...

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5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

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Marking Social Media Day 2022

Marking Social Media Day 2022

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

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Arema Connect’s Seasonal Support

Arema Connect’s Seasonal Support

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

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Self Service with a side of human interaction

Self Service with a side of human interaction

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...

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Market Research at Arema Connect

Market Research at Arema Connect

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...

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Why Partner with an Irish Supplier?

Why Partner with an Irish Supplier?

Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...

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Customer Service Trends 2022

Customer Service Trends 2022

Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year.  Over the past few years, Automation and Artificial Intelligence (AI) have continuously...

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Introducing a Time Management System

Introducing a Time Management System

At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests.   Our newly introduced TMS is utilised to...

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Marking Data Privacy Day at Arema Connect

Marking Data Privacy Day at Arema Connect

Each year on the 28th of January, Data Privacy Day is marked. The day itself is an international effort to create awareness about the importance of safeguarding data and respecting privacy. To highlight the day we wanted to share some of the controls Arema Connect...

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Year in Review 2021

Year in Review 2021

2021 has been full of peaks and valleys at Arema Connect. While of course 2021 came with its challenges and yet again another year full of uncertainties - we have gained an invaluable amount of experience along the way. The last 12 months have brought with it many...

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Jingle all the way at Arema Connect!

Jingle all the way at Arema Connect!

As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock.  Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...

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