Welcome to our Call Centre blog!
Stars all round at our annual Staff Awards and Quiz
Last Friday we hosted our annual Staff Awards and Quiz night in Sunday's Well. Our internal awards are a great way to recognise our team’s efforts and achievements throughout the year. The Arema team is given the opportunity to vote for their colleagues which they...
Reflecting on the Outsourcing World Summit 2.0
Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
Florida bound for the Outsourcing World Summit 2020
This February our Managing Director (M.D.) Pat Keogh will be attending the IAOP Outsourcing World Summit (OWS) in Orlando, Florida. This is the world’s best known and highly respected conference on the topic of outsourcing. Arema Connect is a founding member of the...
Gushing over our Green Awards nomination
On the 25th of February, our team will be heading to the Green Awards ceremony in the Clayton Hotel, Dublin. We are delighted to be shortlisted in the category of Green Medium Sized Organisation of the Year. The Green Awards recognise the contribution and commitment...
Christmas fun at Arema Connect
Christmas fun at Arema Connect Arema Connect's Christmas Party: It’s that time of year again, the party season is in full swing and Christmas just around the corner. We kicked off the festivities early this year with the staff Christmas Part at ‘Murphys Rock’ in...
Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper
Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year. The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
How online retailers can survive the “pressure period” that is Black Friday and Cyber Monday
The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
Irish Customer Contact & Shared Services Awards 2019
Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) - Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best practice for...
Arema Connect receives the ISO 27001:2013 certification!
Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...
The journey of a customer’s gift!
It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
Getting Arema Connect more PSYCHED one step at a time…
Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O'Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED initiative...
How can online retailers make sure their Christmas is more ho ho ho, rather than no, no, no?
Christmas is by far the busiest holiday for online retailers. It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
Success on implementing Social Media in your online retail strategy
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...
Recruitment Drive 4th Quarter 2019
Arema Connect are currently recruiting and plan to hire in the region of 50 staff in the 4th Quarter of 2019 Katherine Sutton (Client Development Manager) and Pat Keogh (MD) attended the National Employer Roadshow Event held in Cork. It was a great opportunity to...
Christmas: the challenge of the Human Resources Manager
The Christmas season is one of the most important dates for many businesses. This is reflected in the recruitment of new staff members for sales and customer service roles. Human Resources Managers have in front of them a couple of challenging months in order to get...
Should I have a contact centre partner as part of my business continuity plan?
Disaster recoveries aren’t necessarily based around natural disasters. Human and technological problems can cause business disruption and force your team to activate your business continuity plan or some sections of it. An extremely important part is the management of...
How can a contact centre help your customer support team?
Customer Support TeamIf you have an in-house Customer Support Team, you may still benefit from having a contact centre partner to help you to manage the increase of volume or expand your business hours. In this blog, we describe how existing and potential companies...
What are the risk of changing Contact Centre suppliers?
A change of outsourcing partner can bring with it the fear of a service disruption to the client’s customers. Our company has 18 years of experience in developing and implementing 24 by 7 CRM solutions on behalf of our clients, we ensure that service...