Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...

Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...

Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year.  Over the past few years, Automation and Artificial Intelligence (AI) have continuously...

At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests.   Our newly introduced TMS is utilised to...

2021 has been full of peaks and valleys at Arema Connect. While of course 2021 came with its challenges and yet again another year full of uncertainties - we have gained an invaluable amount of experience along the way. The last 12 months have brought with it many...

As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock.  Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...

The Arema Connect team are delighted to be recertified with the ISO 9001:2015, ISO 27001:2013 and ISO 14001:2015 for another 12 months. Throughout the year our Management team work hard to maintain and develop all three management systems. We believe that each of...