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The Perks of Partnering with the Irish!

The Perks of Partnering with the Irish!

Each year on March 17th, we celebrate St.Patrick’s Day. This day marks the patron saint of Ireland, St.Patrick. Over the years this national holiday has expanded into a celebration of all that is Irish culture including myths, literature, music, dance, art, cuisine,...

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How customer feedback can be leveraged for success

How customer feedback can be leveraged for success

Customer feedback can offer immense insights and opportunities for businesses if leveraged and incorporated effectively. As a leading Customer Support organisation dedicated to supporting our clients' customers, leveraging and incorporating feedback effectively is...

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The top e-commerce trends in 2024

The top e-commerce trends in 2024

Welcome to the fast-paced world of e-commerce, where innovation and evolution are the driving forces shaping the digital world. As we step into 2024, the digital marketplace continues to undergo remarkable transformations, bringing forward new challenges and exciting...

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A night to remember: 2023 CCMA awards!

A night to remember: 2023 CCMA awards!

Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta,...

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How you can establish Customer Experience goals

How you can establish Customer Experience goals

In today’s competitive landscape, delivering exceptional customer experience has become paramount. As a customer support organisation, we understand the critical role that well-defined customer experience (CX) goals play in achieving this objective. Establishing these...

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Meet The Team: Meet Simon Cheasty

Meet The Team: Meet Simon Cheasty

Meet The Team: The Series.   Meet Simon Cheasty, Quality Assurance Manager at Arema Connect!   How long have you been working for Arema Connect? I have been with Arema Connect for the past 5 years. What is your official role title? I am the Quality Assurance...

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Beyond the Script: The Power of The Human Touch

Beyond the Script: The Power of The Human Touch

Recently, while strolling the streets of sunny Nice, I came across a very clever advertisement by a renowned French poultry brand. The poster pictured a hen laying an egg and the simple caption “But does ChatGPT know how to do this?... Stay Natural”. This cleverly...

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Meet The Team: Meet Daniel Matuszak

Meet The Team: Meet Daniel Matuszak

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you been working for Arema Connect? My name is Daniel and I have been working for Arema Connect for almost 5 years.   What is your official role title? Team Leader. ...

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Meet The Team: Meet Chris Dilworth

Meet The Team: Meet Chris Dilworth

Meet The Team: the Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Chris Dilworth and I have been with Arema Connect for 7 years.   What is your official role title? Customer Service...

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Understanding your industry with Market Research

Understanding your industry with Market Research

In today’s highly rivalrous business landscape, companies are continuously seeking ways to gain a competitive edge and better understand their target markets and industry. Market research plays a pivotal role in this process by providing valuable insights and...

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Meet The Team: Meet Grace Joyce

Meet The Team: Meet Grace Joyce

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Grace Joyce and I have been with Arema Connect for the past 2 and a half years.   What is your official role title? Team...

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Meet The Team: Meet Aoife O’Mahony

Meet The Team: Meet Aoife O’Mahony

Meet The Team: The Series     Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Aoife and I have been with Arema Connect for the past 5 years.     What is your official role title? Team Leader.  ...

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