Welcome to our Call Centre blog!
How a Contact Centre provides eCommerce Customer Support
People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices. The variety, the availability and the convenience of shopping anywhere and at any time is what makes online shopping so appealing. Not...
Customer Service in times of turmoil
It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...
The Arema Teams’ Top Tips for Remote Working!
Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it's not everyone's cup of tea. With babies hanging...
Arema Connect’s virtual spin on Employee Engagement
At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...
Introducing our third office space!
On the 6th of February, 2020 Arema Connect was handed the keys to our third office space in Blackpool, Cork. Construction got underway on the 10th of February and with March 9th came lights, camera action! We have been working tirelessly since to open our brand new...
Arema Connect’s top tips when implementing Multilingual Support
In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe. Multilingual support has many associated...
Keeping the sunny side up at Arema Connect
Here at Arema Connect, we decided to share some of the positives and key learnings which we have taken from the COVID 19 experience so far. Positives to take away from the COVID 19 Remote working in full swing - For many working from the office seems...
The many motives to partner with an Irish Supplier..
With St. Patrick’s Day well and truly upon us, millions of people are getting ready to celebrate the patron Saint of Ireland. As a nation, we pride ourselves on our culture, hospitality, magnificent views and heritage. All of these aside, many Multinational...
Glamour and Glitz at the Green Awards Ceremony 2020
At Arema Connect this week, our Finance and HR Director, Nuala Keogh and Marketing Manager, Katie Murphy headed to the Capital to attend the Green Awards Ceremony in the Clayton Hotel Burlington Road. Where we were delighted to be nominated in the category of Green...
Stars all round at our annual Staff Awards and Quiz
Last Friday we hosted our annual Staff Awards and Quiz night in Sunday's Well. Our internal awards are a great way to recognise our team’s efforts and achievements throughout the year. The Arema team is given the opportunity to vote for their colleagues which they...
Reflecting on the Outsourcing World Summit 2.0
Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
Florida bound for the Outsourcing World Summit 2020
This February our Managing Director (M.D.) Pat Keogh will be attending the IAOP Outsourcing World Summit (OWS) in Orlando, Florida. This is the world’s best known and highly respected conference on the topic of outsourcing. Arema Connect is a founding member of the...
Gushing over our Green Awards nomination
On the 25th of February, our team will be heading to the Green Awards ceremony in the Clayton Hotel, Dublin. We are delighted to be shortlisted in the category of Green Medium Sized Organisation of the Year. The Green Awards recognise the contribution and commitment...
Christmas fun at Arema Connect
Christmas fun at Arema Connect Arema Connect's Christmas Party: It’s that time of year again, the party season is in full swing and Christmas just around the corner. We kicked off the festivities early this year with the staff Christmas Part at ‘Murphys Rock’ in...
Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper
Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year. The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
How online retailers can survive the “pressure period” that is Black Friday and Cyber Monday
The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
Irish Customer Contact & Shared Services Awards 2019
Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) - Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best practice for...
Arema Connect receives the ISO 27001:2013 certification!
Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...