As we know outsourcing your customer support can have huge benefits as we can see in our previous blog, The Benefits of Outsourcing your Customer Support. What are the signals to look out for when it might be worth considering outsourcing?  The factors to consider...

According to Investopedia, Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. Outsourcing is a practice usually undertaken by...

At Arema Connect, we place an emphasis on being an environmentally friendly and sustainable partner. We have been certified with ISO 14001:2015 for Environmental Management since 2020. This standard has enabled us to put procedures in place to help us protect and care...

At Arema Connect we are counting down to Christmas with our top 5 moments of 2022. 2022 has been a year filled with new opportunities and improvements at Arema Connect. As the year comes to a close we reminisce on another successful year in business with many...

Arema Connect is delighted to be shortlisted in the Customer Contact Management Association (CCMA) Awards 2022. Each year our team look forward to the annual industry awards to get an opportunity to showcase our various improvements and developments over the last 12...

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...

Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...

Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year.  Over the past few years, Automation and Artificial Intelligence (AI) have continuously...

At Arema Connect we have recently implemented a new Time Management System (TMS). This system is a streamlined method of recording employee rostering, absenteeism, available annual leave and annual leave requests.   Our newly introduced TMS is utilised to...

2021 has been full of peaks and valleys at Arema Connect. While of course 2021 came with its challenges and yet again another year full of uncertainties - we have gained an invaluable amount of experience along the way. The last 12 months have brought with it many...

As always, we have had a busy quarter 4 here at Arema Connect, supporting our clients and their customers around the clock.  Leading up to the festive season many of our clients experience a huge spike in transactions particularly pre and post Black Friday and Cyber...