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Welcome to our Call Centre blog!

 

Contact Centre Trends 2021

Contact Centre Trends 2021

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...

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Reflecting on our highlights from 2020

Reflecting on our highlights from 2020

This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...

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Rebel The Elf joins the Arema Connect Team

Rebel The Elf joins the Arema Connect Team

Over the last few weeks, we have had a new addition to the Arema Connect team - Rebel the Elf. She has been on hand to support our clients’ customers on a 24x7 basis by phone, email and live chat.  Check out our Christmas video here featuring Rebel The Elf, we hope...

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The Customer Support Teams who save Christmas!

The Customer Support Teams who save Christmas!

It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period. eCommerce sales are likely to be dominated by online Christmas shopping this year. With the closure...

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Celebrating 19 years of service!

Celebrating 19 years of service!

Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...

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Customer Service in times of turmoil

Customer Service in times of turmoil

It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...

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The Arema Teams’ Top Tips for Remote Working!

The Arema Teams’ Top Tips for Remote Working!

Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it's not everyone's cup of tea. With babies hanging...

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Introducing our third office space!

Introducing our third office space!

On the 6th of February, 2020 Arema Connect was handed the keys to our third office space in Blackpool, Cork. Construction got underway on the 10th of February and with March 9th came lights, camera action! We have been working tirelessly since to open our brand new...

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Keeping the sunny side up at Arema Connect

Keeping the sunny side up at Arema Connect

Here at Arema Connect, we decided to share some of the positives and key learnings which we have taken from the COVID 19 experience so far.    Positives to take away from the COVID 19   Remote working in full swing - For many working from the office seems...

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Stars all round at our annual Staff Awards and Quiz

Stars all round at our annual Staff Awards and Quiz

Last Friday we hosted our annual Staff Awards and Quiz night in Sunday's Well. Our internal awards are a great way to recognise our team’s efforts and achievements throughout the year. The Arema team is given the opportunity to vote for their colleagues which they...

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