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Welcome to our Call Centre blog!

 

Celebrating 20 years of great conversations!

Celebrating 20 years of great conversations!

20 years in business is a huge milestone for any organisation. There is no magic formula as to what makes businesses succeed, however, what is definitely required is hard work and determination. One could say that Arema Connect is a testament to the saying that great...

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Retaining top talent to enhance Customer Service

Retaining top talent to enhance Customer Service

This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At Arema Connect, we pride ourselves on having one of the highest staff retention rates...

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Hybrid Working is Here to Stay

Hybrid Working is Here to Stay

As many employees have begun their return to on-site offices, organisations now have to embrace the ever-changing working environments. Different working environments may suit different people, jobs and responsibilities so it is vital that management take such...

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Why Ecommerce Customer Support is so Important

Why Ecommerce Customer Support is so Important

When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....

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Another Green Awards Shortlist for the Arema Team

Another Green Awards Shortlist for the Arema Team

Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...

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Empowering Women in the Contact Centre Industry

Empowering Women in the Contact Centre Industry

Each year on the 8th of March we celebrate International Women’s Day. Founded in 1911 this international day sets out to celebrate women’s achievements, raising awareness about women’s equality as well as bringing attention to female-focused charities. Over the last...

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The benefits of a top-class Customer Experience (CX)

The benefits of a top-class Customer Experience (CX)

In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...

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Employee Appreciation at Arema Connect

Employee Appreciation at Arema Connect

With Valentine’s day fast approaching and with love and appreciation for others in the air, we thought it would be appropriate to take some time to pay particular attention to our most valuable asset, our employees and recognise their efforts over the past year. Arema...

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Customer Experience (CX) 101

Customer Experience (CX) 101

Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...

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Contact Centre Trends 2021

Contact Centre Trends 2021

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...

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Reflecting on our highlights from 2020

Reflecting on our highlights from 2020

This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...

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Rebel The Elf joins the Arema Connect Team

Rebel The Elf joins the Arema Connect Team

Over the last few weeks, we have had a new addition to the Arema Connect team - Rebel the Elf. She has been on hand to support our clients’ customers on a 24x7 basis by phone, email and live chat.  Check out our Christmas video here featuring Rebel The Elf, we hope...

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The Customer Support Teams who save Christmas!

The Customer Support Teams who save Christmas!

It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period. eCommerce sales are likely to be dominated by online Christmas shopping this year. With the closure...

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