Welcome to our Call Centre blog!
Contact Centre Trends 2021
As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
Reflecting on our highlights from 2020
This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...
Rebel The Elf joins the Arema Connect Team
Over the last few weeks, we have had a new addition to the Arema Connect team - Rebel the Elf. She has been on hand to support our clients’ customers on a 24x7 basis by phone, email and live chat. Check out our Christmas video here featuring Rebel The Elf, we hope...
Two thumbs up for our ISO 9001 & 27001 recertifications
This month we were delighted to be recertified with the ISO 27001:2013 for Information Security Management and the ISO 9001:2015 for Quality Management. These certifications show our commitment to both Quality and Information Security throughout our organisation. ISO...
The Customer Support Teams who save Christmas!
It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period. eCommerce sales are likely to be dominated by online Christmas shopping this year. With the closure...
Customer Contact Management Association (CMMA) Awards 2020
The Arema Connect Team are delighted to be shortlisted in the Customer Contact Management Association (CMMA) Awards 2020. The CCMA Promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual...
Arema Connect receives the ISO 14001:2015 Certification
Arema Connect are delighted to be certified with the ISO 14001:2015. This international standard has enabled us to put procedures in place to help us protect and care for the environment. After being shortlisted in the Green Awards 2020 in the category of Medium...
Celebrating 19 years of service!
Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...
How a Contact Centre provides eCommerce Customer Support
People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices. The variety, the availability and the convenience of shopping anywhere and at any time is what makes online shopping so appealing. Not...
Customer Service in times of turmoil
It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...
The Arema Teams’ Top Tips for Remote Working!
Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it's not everyone's cup of tea. With babies hanging...
Arema Connect’s virtual spin on Employee Engagement
At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...
Introducing our third office space!
On the 6th of February, 2020 Arema Connect was handed the keys to our third office space in Blackpool, Cork. Construction got underway on the 10th of February and with March 9th came lights, camera action! We have been working tirelessly since to open our brand new...
Arema Connect’s top tips when implementing Multilingual Support
In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe. Multilingual support has many associated...
Keeping the sunny side up at Arema Connect
Here at Arema Connect, we decided to share some of the positives and key learnings which we have taken from the COVID 19 experience so far. Positives to take away from the COVID 19 Remote working in full swing - For many working from the office seems...
The many motives to partner with an Irish Supplier..
With St. Patrick’s Day well and truly upon us, millions of people are getting ready to celebrate the patron Saint of Ireland. As a nation, we pride ourselves on our culture, hospitality, magnificent views and heritage. All of these aside, many Multinational...
Glamour and Glitz at the Green Awards Ceremony 2020
At Arema Connect this week, our Finance and HR Director, Nuala Keogh and Marketing Manager, Katie Murphy headed to the Capital to attend the Green Awards Ceremony in the Clayton Hotel Burlington Road. Where we were delighted to be nominated in the category of Green...
Stars all round at our annual Staff Awards and Quiz
Last Friday we hosted our annual Staff Awards and Quiz night in Sunday's Well. Our internal awards are a great way to recognise our team’s efforts and achievements throughout the year. The Arema team is given the opportunity to vote for their colleagues which they...