What are customer needs? Customer needs encompass the essential requirements and desires that customers have, such as timely responses, clear communication and personalised solutions. It also includes reliability, empathy and a seamless experience to feel valued and...

Each year on March 17th, we celebrate St.Patrick’s Day. This day marks the patron saint of Ireland, St.Patrick. Over the years this national holiday has expanded into a celebration of all that is Irish culture including myths, literature, music, dance, art, cuisine,...

Customer feedback can offer immense insights and opportunities for businesses if leveraged and incorporated effectively. As a leading Customer Support organisation dedicated to supporting our clients' customers, leveraging and incorporating feedback effectively is...

In the fast-paced and interconnected world of today, where digital interactions shape our daily lives, the concept of customer service has undergone a subtle yet extensive transformation. The progression from traditional face-to-face interactions to a digital-first...

Welcome to the fast-paced world of e-commerce, where innovation and evolution are the driving forces shaping the digital world. As we step into 2024, the digital marketplace continues to undergo remarkable transformations, bringing forward new challenges and exciting...

2023 has been a year filled with many accomplishments throughout the company.  As we reflect on the past 12 months, we are delighted to share our top 5 moments that made this past year a memorable one. From successful campaigns and award nominations to innovative...

On Tuesday the 28th of November,  Marketing Executive, Edel Twomey and Customer Support Agent, Martina Henkel attended the Psyched Seminar titled, ´Thriving Minds: Nurturing Mental Wellness in the Workplace’ at the Silver Springs Events Hall, hosted by Psyched...

Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta,...

Black Friday, the frantic shopping extravaganza that follows Thanksgiving in the United States, has crossed borders and become a global phenomenon over the past decade. It’s a significant day in the retail space when shoppers/consumers eagerly hunt for the best deals....

In today’s competitive landscape, delivering exceptional customer experience has become paramount. As a customer support organisation, we understand the critical role that well-defined customer experience (CX) goals play in achieving this objective. Establishing these...

Meet The Team: The Series.   Meet Simon Cheasty, Quality Assurance Manager at Arema Connect!   How long have you been working for Arema Connect? I have been with Arema Connect for the past 5 years. What is your official role title? I am the Quality Assurance...

Effective communication with your customers is paramount for building long-lasting and high-quality relationships that will contribute to driving success within your organisation. We are seeing an ever-growing and increasingly popular strategy for enhancing customer...

Recently, while strolling the streets of sunny Nice, I came across a very clever advertisement by a renowned French poultry brand. The poster pictured a hen laying an egg and the simple caption “But does ChatGPT know how to do this?... Stay Natural”. This cleverly...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you been working for Arema Connect? My name is Daniel and I have been working for Arema Connect for almost 5 years.   What is your official role title? Team Leader. ...

Meet The Team: the Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Chris Dilworth and I have been with Arema Connect for 7 years.   What is your official role title? Customer Service...

In today’s highly rivalrous business landscape, companies are continuously seeking ways to gain a competitive edge and better understand their target markets and industry. Market research plays a pivotal role in this process by providing valuable insights and...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Grace Joyce and I have been with Arema Connect for the past 2 and a half years.   What is your official role title? Team...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Kay Sheehan and I have worked with Arema Connect for 22 years.   What is your official role title? Key Account Manager.  ...