On Tuesday the 28th of November,  Marketing Executive, Edel Twomey and Customer Support Agent, Martina Henkel attended the Psyched Seminar titled, ´Thriving Minds: Nurturing Mental Wellness in the Workplace’ at the Silver Springs Events Hall, hosted by Psyched...

Attending the 2023 Irish Customer Contact Management Association (CCMA) Awards at the RDS in Dublin was an experience that we won’t forget. Accompanied by Cathy Drummond, Project Manager and Suzy Freeman, National and International Campaign Manager from Pieta,...

Black Friday, the frantic shopping extravaganza that follows Thanksgiving in the United States, has crossed borders and become a global phenomenon over the past decade. It’s a significant day in the retail space when shoppers/consumers eagerly hunt for the best deals....

In today’s competitive landscape, delivering exceptional customer experience has become paramount. As a customer support organisation, we understand the critical role that well-defined customer experience (CX) goals play in achieving this objective. Establishing these...

Meet The Team: The Series.   Meet Simon Cheasty, Quality Assurance Manager at Arema Connect!   How long have you been working for Arema Connect? I have been with Arema Connect for the past 5 years. What is your official role title? I am the Quality Assurance...

Effective communication with your customers is paramount for building long-lasting and high-quality relationships that will contribute to driving success within your organisation. We are seeing an ever-growing and increasingly popular strategy for enhancing customer...

Recently, while strolling the streets of sunny Nice, I came across a very clever advertisement by a renowned French poultry brand. The poster pictured a hen laying an egg and the simple caption “But does ChatGPT know how to do this?... Stay Natural”. This cleverly...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you been working for Arema Connect? My name is Daniel and I have been working for Arema Connect for almost 5 years.   What is your official role title? Team Leader. ...

Meet The Team: the Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Chris Dilworth and I have been with Arema Connect for 7 years.   What is your official role title? Customer Service...

In today’s highly rivalrous business landscape, companies are continuously seeking ways to gain a competitive edge and better understand their target markets and industry. Market research plays a pivotal role in this process by providing valuable insights and...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Grace Joyce and I have been with Arema Connect for the past 2 and a half years.   What is your official role title? Team...

Meet The Team: The Series     Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Aoife and I have been with Arema Connect for the past 5 years.     What is your official role title? Team Leader.  ...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Kay Sheehan and I have worked with Arema Connect for 22 years.   What is your official role title? Key Account Manager.  ...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Edel and I joined Arema Connect earlier this year, so I'm still fresh to the company!   What is your official role title?...

At Arema Connect we foster a methodology of giving back to the community. Throughout the year we donate to different charities. This month we donated €1500 to Star Rescue, a Limerick-based non-profit organisation dedicated to rescuing and rehoming animals in need. ...

Introduction Working as a Customer Support Agent in Arema Connect is both an exciting and challenging experience, consisting of days brimming with satisfaction and a genuine sense of fulfilment in your daily tasks. I worked in Arema Connect as a Customer Support Agent...

Meet The Team: The Series   Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? Katie Murphy. I joined the Arema Connect Team in January 2018, on my Marketing placement from Munster Technological University.   What is...

Meet The Team: The Series    Welcome to Meet The Team! What is your name and how long have you worked for Arema Connect? My name is Katherine Sutton and I have been with Arema Connect for 13 years.   What is your official role title? Client Development...