by Arema Connect | Feb 25, 2013 | Blog, eCommerce, Ireland / UK
Arema Connect has over 12 years of experience in the customer relationship management sector. And since 2010 we have been providing customer care services to e-commerce and online shops. In order to provide broad coverage to our clients, we are open 24 by 7 and we...
by Arema Connect | Jan 28, 2013 | Blog, Ireland / UK
U.S. ownership rates for tablet computers increased in the third quarter of 2012, according to the Consumer Electronics Association (CEA), and consumer satisfaction with these products remains consistently high. CEA’s Consumer Outlook on Tablets: Q4 2012 shows that...
by Arema Connect | Feb 13, 2012 | Blog, Ireland / UK
The alternative contact channels Research carried out by Ember Services highlights the value of choice in the contact channels for improving customer care. Some examples of the benefits are: Web contact: National Rail Enquiries has migrated 80% of all contacts to the...
