Call Answering Service
We have extensive experience in providing bespoke call answering services to both national and international clients. We provide 360 degree customer support pre, during and post-sale to ensure customer satisfaction. Our Call Answering Service is delivered during office hours, after-hours and 24/7 (including all bank holidays).
All calls recorded
Friendly & Professional
Increase opening hours
Human touch to interactions
Cost effective solution
Call Answering Service Benefits
Outsourcing your telephone answering needs will provide you with more flexible opening hours and holiday cover. In fact, our call answering service is available 24 by 7 ensuring that your customers can reach a customer representative any day at any time. All your calls will be answered with a personal touch in a cost-effective manner. The benefits of contracting a call answering service for your business include multilingual customer support with the ability to ramp up and down as your needs change. Furthermore, you can reach global customers by availing of multilingual 24 by 7 call centre agents.
READ MORE The benefits of call answering service include:
Reach new markets and increase your customer share by answering your customers in their mother tongue.
Our call answering service is available 24 by 7. We can support your customers’ requirements even when your office is closed.
Our call answering service provide that human interaction that other channels such as e-mail or text lack. Our friendly and professional team is always ready to find a solution to any customer enquiries.
Outsourcing your needs to us provide your business with a cost-effective solution and gives you additional man-power when you need it the most. You don’t need to worry about recruitment and training, we take care of it!
Streamline your customer support needs through our call answering service and allow your team to concentrate on the core business. We’ll work as part of your team and help you to improve your processes.
The benefits of call answering service include:
24 by 7
How Arema Call Answering Service Works
Arema Connect operates 24/7, 365 days a year. Therefore, we can help you take so many more customer calls for a fraction of the cost. Additionally, this will reduce your expenditure in hiring and training. With our ISO 9001 certificated call centre you can be confident in our strong focus on quality.
No two campaigns are the same and we build long-lasting relationships with our clients. This is achieved by tailoring our services to fit in with our client’s plans and requirements. Arema Connect offer a combination of dedicated and shared agent models to best suit your needs. When your client calls your phone number, their call is immediately received by our contact centre system and routed to the next available call centre agent. Using a first call resolution approach, your customer enquiries will be answered following your procedures.
Our Telephone Answering services
We provide a full range of call answering services, from receptionist services to emergency response
Emergency response Line
Order and book tickets
Product recall and store locations
Order and book tickets
Claims and complaint line
Donation lines and membership
Payments and reconciliation