Multichannel Contact Centre
Arema Connect a 100% Irish Owned and Operated Multichannel Contact Centre, founded in 2001. We tailor our outsourcing and customer support solutions to industry specific requirements. We unite and coordinate with many public and private entities. Through our Omnichannel solutions, we provide them with a range of solutions across many sectors. We align our services to complement your business needs, delivering on a Customer experience beyond a traditional contact centre. Arema Connect provides more than the ready-made solutions, we achieve complete client satisfaction through our profound know-how.
Scalable
Award Winning
Multichannel
Telephone Answering
Live Chat
24 by 7
Multichannel Contact Centre
SMS Text Message
Social Media Support
Email Handling
Value Added
Expansion & Growth potential
Strong Focus on our clients brand values & ethos
Owner managed with lean decision making process
Strong Management Team with a focus on customer satisfaction
Multilingual support (Spanish, French & German)
Partnership approach with our clients
Customer Relationship Software (CRM)
Our Telephony System
- 300 dedicated phone lines
- 2 Broadband Suppliers
- Data backed up (In-house and on the Cloud)
- 2 Telecoms Systems (VOIP & PRA Systems)
- Disaster Recovery Implementation