Providing Contact Centre services since 2001
Contact Centre and Market Research Services
International Call Centre and Market Research (2012 to …)
International Call Centre and Market Research (2012 to …)
Arema Connect’s proven trajectory has been recognised by our clients and contact centre peers with the ‘Highly Commended’ Best Growing Call Centre award in 2014 by the Contact Centre Management Association.
Arema Connect will continue to deliver quality based solutions to our core domestic market and will continue to pursue overseas clients that best fits our philosophy and ethos.
Expansion & Growth (2008 to 2012)
Expansion & Growth (2008 to 2012)
Arema Connect was awarded the ISO 9001:2008 certification in 2010, the quality management international standard.
In 2011, our client portfolio has grown extensively to include clients from all corners of the world ranging from our initial SME sector to large multinational companies based in America, Britain, France and Australia.
In 2012, Call Management was nominated for the European Business Awards, Small Firm Awards and Irish Sales Champion Awards. Our Growth approach focused on the international marketplace especially the UK & American markets in 2013 and decided to rebrand to Arema Connect.
Our team was awarded with the Excellence Through People Accreditation (ETP) in March 2013.
The Formative Years (2001 to 2007)
The Formative Years (2001 to 2007)
Call Management establishes itself in Ireland by providing Customer Care support to private and public companies.
Due to client demand we broadened our service offering to include Market Research projects. This included customer satisfaction surveys and bespoke database management projects for existing & new clients.