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Our latest news

Hybrid Working is Here to Stay

As many employees have begun their return to on-site offices, organisations now have to embrace the ever-changing working environments. Different working environments may suit different people, jobs and responsibilities so it is vital that management take such...

Why Ecommerce Customer Support is so Important

When was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an ecommerce presence to optimise your offerings and broaden your brand....

Another Green Awards Shortlist for the Arema Team

Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...

Arema Connect is the new proud sponsor of Delany’s GAA Club

At Arema Connect, we place an emphasis on giving back to the local community. In recent times we understand that it has been more difficult for charities and clubs to fundraise, and now more than ever these organisations rely on the generosity of the general public...

Ecommerce Customer Support – What you need to know.

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices.   In today's world technology is an...

Arema Connect’s Fundraiser for our four legged friends

At Arema Connect we place an emphasis on giving back to the community in which we operate by supporting local charities and initiatives. Throughout the year we hold fundraisers to support many worthy causes, these have included  MS Ireland, Alzheimer's Ireland and The...

Empowering Women in the Contact Centre Industry

Each year on the 8th of March we celebrate International Women’s Day. Founded in 1911 this international day sets out to celebrate women’s achievements, raising awareness about women’s equality as well as bringing attention to female-focused charities. Over the last...

The benefits of a top-class Customer Experience (CX)

In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...

Employee Appreciation at Arema Connect

With Valentine’s day fast approaching and with love and appreciation for others in the air, we thought it would be appropriate to take some time to pay particular attention to our most valuable asset, our employees and recognise their efforts over the past year. Arema...

Customer Experience (CX) 101

Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...