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Our latest news...

Christmas fun at Arema Connect

by | 12/17/2019 | Blog, Blog, News, Our team, Our team | 0 Comments

Christmas fun at Arema Connect Arema Connect's Christmas Party:  It’s that time of year again, the party season is in full swing and Christmas just around the corner. We kicked off the festivities early this year with the staff Christmas Part at ‘Murphys Rock’ in...
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Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper

by | 11/26/2019 | eCommerce, eCommerce, Increase sales, Whitepaper UK, Whitepaper USA | 0 Comments

Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year.   The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
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How online retailers can survive the “pressure period” that is Black Friday and Cyber Monday

by | 11/25/2019 | Blog, eCommerce, eCommerce, FMCG, Retail, Whitepaper USA | 0 Comments

The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
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Irish Customer Contact & Shared Services Awards 2019

by | 11/19/2019 | Blog | 0 Comments

Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) - Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best practice for...
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Arema Connect receives the ISO 27001:2013 certification!

by | 11/11/2019 | Awards, Blog, Blog, Events, Events, News, Our team, Our team | 0 Comments

Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...
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The journey of a customer’s gift!

by | 10/14/2019 | Blog, Blog, eCommerce, eCommerce, Retail | 0 Comments

It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
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Getting Arema Connect more PSYCHED one step at a time…

by | 10/10/2019 | Blog, Blog, Call Centre Agents, Events, Events, Our team | 0 Comments

Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O'Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED initiative...
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How can online retailers make sure their Christmas is more ho ho ho, rather than no, no, no?

by | 10/02/2019 | Blog, Blog, Christmas, eCommerce, eCommerce, Retail, Retail | 0 Comments

Christmas is by far the busiest holiday for online retailers.  It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
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Success on implementing Social Media in your online retail strategy

by | 09/17/2019 | Blog, Blog, eCommerce, eCommerce, Ireland / UK, Ireland / UK, Retail, Retail, Social Media, USA | 0 Comments

If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...
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Recruitment Drive 4th Quarter 2019

by | 09/12/2019 | Blog, Call Centre Agents, Events, Ireland / UK, Our team, Recruitment | 0 Comments

Arema Connect are currently recruiting and plan to hire in the region of 50 staff in the 4th Quarter of 2019 Katherine Sutton (Client Development Manager) and Pat Keogh (MD) attended the National Employer Roadshow Event held in Cork. It was a great opportunity to...
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