Logo

Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Get your messages

Your feedback is important to us. You can review our services and submit your comments to Google here

Problems logging in? Contact us:

Arema Connect: 00353 (0)21 42 44944 / 0044 (0)289 57 57 275

Our latest news

Another Green Awards Shortlist for the Arema Team

by | 06/14/2021 | Blog | 0 Comments

Here at Arema Connect we are passionate about sustainability and caring for the environment in which we operate. We are delighted to be shortlisted in the Green Awards in the category of Green Medium Sized Organisation of the Year, for 2 consecutive years in a row. ...
Read More

Arema Connect is the new proud sponsor of Delany’s GAA Club

by | 06/08/2021 | Blog | 0 Comments

At Arema Connect, we place an emphasis on giving back to the local community. In recent times we understand that it has been more difficult for charities and clubs to fundraise, and now more than ever these organisations rely on the generosity of the general public...
Read More

Ecommerce Customer Support – What you need to know.

by | 05/05/2021 | Blog | 0 Comments

Electronic Commerce, better known as ecommerce is any form of business transaction that is completed via the internet. Ecommerce is generally the buying and selling of goods and services online through electronic devices.   In today's world technology is an...
Read More

Arema Connect’s Fundraiser for our four legged friends

by | 04/27/2021 | Blog | 0 Comments

At Arema Connect we place an emphasis on giving back to the community in which we operate by supporting local charities and initiatives. Throughout the year we hold fundraisers to support many worthy causes, these have included  MS Ireland, Alzheimer's Ireland and The...
Read More

Empowering Women in the Contact Centre Industry

by | 03/04/2021 | Blog | 0 Comments

Each year on the 8th of March we celebrate International Women’s Day. Founded in 1911 this international day sets out to celebrate women’s achievements, raising awareness about women’s equality as well as bringing attention to female-focused charities. Over the last...
Read More

The benefits of a top-class Customer Experience (CX)

by | 02/17/2021 | Blog | 0 Comments

In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
Read More

Employee Appreciation at Arema Connect

by | 02/12/2021 | Blog | 0 Comments

With Valentine’s day fast approaching and with love and appreciation for others in the air, we thought it would be appropriate to take some time to pay particular attention to our most valuable asset, our employees and recognise their efforts over the past year. Arema...
Read More

Customer Experience (CX) 101

by | 01/27/2021 | Blog | 0 Comments

Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
Read More

Contact Centre Trends 2021

by | 01/18/2021 | Blog | 0 Comments

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...
Read More

Reflecting on our highlights from 2020

by | 12/29/2020 | Blog, Blog | 0 Comments

This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...
Read More