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Our latest news...

Florida bound for the Outsourcing World Summit 2020

by | 02/10/2020 | Blog | 0 Comments

This February our Managing Director (M.D.) Pat Keogh will be attending the IAOP Outsourcing World Summit (OWS) in Orlando, Florida. This is the world’s best known and highly respected conference on the topic of outsourcing. Arema Connect is a founding member of the...
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Gushing over our Green Awards nomination

by | 02/04/2020 | Awards, Blog, Blog, Events, Events, Our team | 0 Comments

On the 25th of February, our team will be heading to the Green Awards ceremony in the Clayton Hotel, Dublin. We are delighted to be shortlisted in the category of Green Medium Sized Organisation of the Year. The Green Awards recognise the contribution and commitment...
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Christmas fun at Arema Connect

by | 12/17/2019 | Blog, Blog, News, Our team, Our team | 0 Comments

Christmas fun at Arema Connect Arema Connect's Christmas Party:  It’s that time of year again, the party season is in full swing and Christmas just around the corner. We kicked off the festivities early this year with the staff Christmas Part at ‘Murphys Rock’ in...
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Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper

by | 11/26/2019 | eCommerce, eCommerce, Increase sales, Whitepaper UK, Whitepaper USA | 0 Comments

Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year.   The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
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How online retailers can survive the “pressure period” that is Black Friday and Cyber Monday

by | 11/25/2019 | Blog, eCommerce, eCommerce, FMCG, Retail, Whitepaper USA | 0 Comments

The holiday season is well and truly upon us with Black Friday and Cyber Monday just around the corner. This magical time of year presents retailers with a moment of truth for their end to end customer journey from the promotion of their sales all the way to their...
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Irish Customer Contact & Shared Services Awards 2019

by | 11/19/2019 | Blog | 0 Comments

Last Saturday night our team attended the annual Customer Contact Management Association (CCMA) - Irish Customer Contact & Shared Services Awards in the Clayton Hotel, Burlington Road, Dublin. The CCMA Promotes collaboration, shared learning and best practice for...
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Arema Connect receives the ISO 27001:2013 certification!

by | 11/11/2019 | Awards, Blog, Blog, Events, Events, News, Our team, Our team | 0 Comments

Great News For Arema Connect and our customers. We were awarded the ISO 27001 certification in October 2019. The management team in Arema Connect has spent the last 6 months preparing for the IS0 27001:2013 certification and it demonstrates our commitment to security...
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The journey of a customer’s gift!

by | 10/14/2019 | Blog, Blog, eCommerce, eCommerce, Retail | 0 Comments

It’s that time of year again when customers are flocking to the streets and browsing online to carefully select a gift for their loved ones. With an influx of customers choosing to shop from the comfort of their own homes, more and more pressure is put on eCommerce...
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Getting Arema Connect more PSYCHED one step at a time…

by | 10/10/2019 | Blog, Blog, Call Centre Agents, Events, Events, Our team | 0 Comments

Last Monday, as part of Mental Health Awareness week, our team members Lisa Cronin and Bernie O'Dwyer attended a PSYCHED (Positive Support You Can Have Every Day) Workshop in Oriel House, Ballincollig, hosted by Cork Healthy Cities. The aim of the PSYCHED initiative...
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How can online retailers make sure their Christmas is more ho ho ho, rather than no, no, no?

by | 10/02/2019 | Blog, Blog, Christmas, eCommerce, eCommerce, Retail, Retail | 0 Comments

Christmas is by far the busiest holiday for online retailers.  It’s reported that shoppers in the US can spend over $1 trillion (https://muchneeded.com/christmas-statistics/) on Christmas, in the UK/EU this figure is around £2 Billion. Combining on and offline...
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