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Our latest news

Customer Contact Management Association (CMMA) Awards 2020

The Arema Connect Team are delighted to be shortlisted in the Customer Contact Management Association (CMMA) Awards 2020. The CCMA Promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual...

Arema Connect receives the ISO 14001:2015 Certification

Arema Connect are delighted to be certified with the ISO 14001:2015. This international  standard has enabled us to put procedures in place to help us protect and care for the environment. After being shortlisted in the Green Awards 2020 in the category of Medium...

Celebrating 19 years of service!

Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...

How a Contact Centre provides eCommerce Customer Support

People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices. The variety, the availability and the convenience of shopping anywhere and at any time is what makes online shopping so appealing. Not...

Customer Service in times of turmoil

It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...

The Arema Teams’ Top Tips for Remote Working!

Remote working is a term which is being thrown around more frequently in recent times. Some of us might know it better as ‘working from home’. While the term working from home does sound quite appealing and cushy, it's not everyone's cup of tea. With babies hanging...

Arema Connect’s virtual spin on Employee Engagement

At Arema Connect we are dedicated to our people and employee engagement. We strive to provide our employees with a positive and supportive working culture where positive mental health behaviors are encouraged. At the beginning of 2019, we introduced an employee...

Introducing our third office space!

On the 6th of February, 2020 Arema Connect was handed the keys to our third office space in Blackpool, Cork. Construction got underway on the 10th of February and with March 9th came lights, camera action! We have been working tirelessly since to open our brand new...

Arema Connect’s top tips when implementing Multilingual Support

In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe.  Multilingual support has many associated...

Keeping the sunny side up at Arema Connect

Here at Arema Connect, we decided to share some of the positives and key learnings which we have taken from the COVID 19 experience so far.    Positives to take away from the COVID 19   Remote working in full swing - For many working from the office seems...