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Our latest news

Customer Contact Management Association (CCMA) Awards 2022

Arema Connect is delighted to be shortlisted in the Customer Contact Management Association (CCMA) Awards 2022. Each year our team look forward to the annual industry awards to get an opportunity to showcase our various improvements and developments over the last 12...

The current motives driving eCommerce Sales

The eCommerce world is continuously changing by coming up with new ways to make the online shopping experience as seamless as possible. The use of new technologies and trends allows customers to complete transactions almost instantly. With the busy Quarter 4 period...

5 Ways to Improve Your Online Customer Service

Great online customer service goes a long way! It improves customer loyalty and enhances your brand's image which in turn, increases sales. Stay tuned for our 5 ways to improve your online customer service.   Although great customer service can look different...

Marking Social Media Day 2022

Social Media Day is marked on the 30th of June each year. The day itself is to celebrate the world of Social Media and the many relationships built using the most popular platforms, including - Instagram, TikTok, Twitter, Facebook, LinkedIn and WhatsApp to name but a...

Arema Connect’s Seasonal Support

Seasonality varies from business to business across the four seasons. For many seasonal businesses, this means facing several challenges which include - managing fluctuating sales and transactions; staff recruitment; inventory management; profitability during the...

Self Service with a side of human interaction

In recent years self-service has become a popular strategy for many customer-facing operations. Several supermarket chains, financial institutions and restaurants have opted for this model to enhance efficiencies across their operations. According to Hubspot,...

Market Research at Arema Connect

Arema Connect considers the market research division to be a core sector of our business. Over the last 20 years, we have worked with clients developing bespoke solutions and gaining valuable information that our clients can use to improve their customer engagement...

Our tips for enhancing your Customer Service Strategy

A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...

Why Partner with an Irish Supplier?

Ireland may be a small country but we have so much to offer as a partner and supplier. From our highly educated workforce to our pro-business environment, we have it all and Arema Connect is very proud to be an Irish owned and managed company. So why partner with an...

Customer Service Trends 2022

Before each new year begins we study the industry, the market and the evolution of trends to put together our predictions for customer service trends for the upcoming year.  Over the past few years, Automation and Artificial Intelligence (AI) have continuously...