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Our latest news

Contact Centre Trends 2021

As 2021 begins we analyse our predicted trends for the coming year along with trends that took our contact centres by storm throughout 2020. Contact centres have had to totally pivot their organisational models in 2020 to adapt to unprecedented changes, but we are...

Reflecting on our highlights from 2020

This year brought with it much change and uncertainty. ‘You are on mute’ became the most spoken words of 2020, our tea time chats were halted and for many working from home became the new normal. Of course, there were some challenges and obstacles along the way. We...

Rebel The Elf joins the Arema Connect Team

Over the last few weeks, we have had a new addition to the Arema Connect team - Rebel the Elf. She has been on hand to support our clients’ customers on a 24x7 basis by phone, email and live chat.  Check out our Christmas video here featuring Rebel The Elf, we hope...

Two thumbs up for our ISO 9001 & 27001 recertifications

This month we were delighted to be recertified with the ISO 27001:2013 for Information Security Management and the ISO 9001:2015 for Quality Management. These certifications show our commitment to both Quality and Information Security throughout our organisation.  ISO...

The Customer Support Teams who save Christmas!

It’s that time of year again, where the Christmas rush starts to begin and it commenced last week with Black Friday marking the official start of the Christmas period. eCommerce sales are likely to be dominated by online Christmas shopping this year. With the closure...

Customer Contact Management Association (CMMA) Awards 2020

The Arema Connect Team are delighted to be shortlisted in the Customer Contact Management Association (CMMA) Awards 2020. The CCMA Promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual...

Arema Connect receives the ISO 14001:2015 Certification

Arema Connect are delighted to be certified with the ISO 14001:2015. This international  standard has enabled us to put procedures in place to help us protect and care for the environment. After being shortlisted in the Green Awards 2020 in the category of Medium...

Celebrating 19 years of service!

Arema Connect has grown significantly since being founded in 2001. Last month, Arema Connect celebrated 19 years in service. Although we couldn’t get to enjoy the celebration as planned, we still made sure to mark the occasion with our team. Many of our team have been...

How a Contact Centre provides eCommerce Customer Support

People love shopping online. It’s no surprise that 20% of Irish consumers shop online weekly or more often via their mobile devices. The variety, the availability and the convenience of shopping anywhere and at any time is what makes online shopping so appealing. Not...

Customer Service in times of turmoil

It’s safe to say that no one anticipated how 2020 would evolve. The impact of Covid19 means that organisations are having to strike the right balance between business as usual and adapting the business environment to meet current conditions. When we hear the term...