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Who We Serve

Arema Connect is an award-winning multi-channel contact centre based in Ireland. We offer call centre and market research services to a broad variety of clients in Ireland and the USA. Our agents and technology allow us to lead the way in providing practical solutions and excellent service delivery.

Retail

Retail has never been so competitive with a need to blend an online and offline retail experiences. Arema Connect provides a range of services for retail that will help you drive sales and increase customer satisfaction. We will design a tailor made solution for your company. Our qualified personnel are available 24/7 for inbound call services, email handling customer services, social media monitoring, live web chat and more. Please see our e-commerce case study below!

Healthcare

Arema connect work with a wide variety of healthcare organisations. We offer a 24/7 support service over a shared or dedicated agent resource basis. Our Multi Channel service includes telephone, live chat, e-mail, text messaging and social media management. Services include Pharmacovigilance contact centre support, Customer Support / Information Line, Appointment and Diary Management, Health Receptionist Services, Database Management and more. Find out more about these services below!

Property Management

Arema Connect has been providing 24 by 7 customer support services since 2000. Our team provides customer support and market research services to private and governmental organizations with experience supporting the pharmaceutical and health sector. We provide a combination of a dedicated team and shared agents to manage call volume fluctuations and business seasonality. Arema Connect is registered with the Data Protection Commissionerand are ISO Certified.

FMCG

Arema Connect has a proven track record in delivering 24/7 customer support for a diverse range of customers. (SME, Retail Groups, International) Our services focus on increasing sales, supporting operations,improving customer satisfaction levels and enhancing the end customer buying experience. Arema Connects inbound call management services for the FMCG sector are complimented by our comprehensive email, social media, live chat and product recall services.

Public Sector

Arema Connect help local authorities, healthcare professionals and other public sector organizations respond to the public through our call answering service as well as email handling and social media support. We can help with a range of contact management services from out-of-hours coverage to a dedicated emergency line. Arema connect provide these expert services 24/7, 365 days a year. These are complemented by detailed reporting in a format of your choosing. Find out more below!

Utilities

Arema Connect offer call management services to a wide range of utility providers including internet suppliers, electricity companies, waste management companies and more. Our call management services include overflow cover, after hours support, payment lines and information lines. Our Telephone Answering Call Center Service is available 365 days of the year with full call recording and call reporting functionality with packages tailored and personalized for your needs.

Travel and Leisure

Travel and leisure businesses need to deal with seasonal variations in call demand and customers who use a mix of offline and online channels when making a purchase. Arema Connect provides a range of services for travel and tourism businesses that help you drive sales and increase customer satisfaction. We offer 24/7 telephone answering. email handling, live web chat and social media support. Find out more about telephone outsourcing and how it can benefit you below.

Automotive

Arema Connect have over 15 years experience in the automotive, transport and logistics sector sector. We offer shared and dedicated services over multi-channel support systems. Our qualified inbound customer service agents are available 24/7, 7 days a week to take emergency calls, bookings, appointments and much more. We also facilitate outbound customer service campaigns so your customers are looked after start to finish. Find out how we cater for a major vehicle maintenance company below.

Professional Services

We support the legal, accounting and other professional practices with contact management support, ranging from receptionist call handling through to 24/7 email and telephone response management. Arema Connect understands that every business is unique, so we’ll work together to create the best solution for your business. At our Irish based customer service centre we offer Receptionist call centre support and an Overflow Telephone Answering Service.

Market Research

Arema Connect have over 16 years experience in delivering bespoke market research projects for our clients. Our bespoken Market research campaigns are customer driven and include: customer satisfaction surveys; follow up sales surveys; new product development surveys; market analysis; competitor research and Database Management. Arema Connect will conduct internal audits at each stage to verify accuracy and at the end of the process you will be presented with detailed results.

Areas of interest:

Market Research

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