by Arema Connect | Feb 22, 2016 | Blog, Ireland / UK
The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores....
by Arema Connect | Feb 8, 2016 | Blog, Healthcare, Ireland / UK
Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Dec 7, 2015 | Blog, Ireland / UK
Fast Action Response Times The automotive sector is where quick decisions are made on a daily basis. As a tire supplier, break down assistance specialist, haulage company etc. you must immediately solve customer issues to rise above the competition. According to...
by Call Management | Dec 9, 2014 | Blog, Ireland / UK, Retail
Present day customers are interested in personalised experiences with customer service. They are looking for more ways to buy and more channels to contact customer support. Retailers must embrace an Omni-channel approach with regards to customer interactions and...
