Get in touch: +353 214244944 | info@aremaconnect.com
Telephone Answering
Our Telephone Answering Call Centre Service is available on a 24x7x365 basis. We are an ISO-certified call centre with full call recording and reporting capabilities. Packages are tailored to your needs including office hours, out-of-hours and emergency response.
Live Chat Support
Arema Connect’s Live Chat Support Service is an efficient way to support your customers’ buying journey in real-time. Through the development of chatbots and automated responses, our team is on hand to assist your customers pre, during and post-sale.
Social Media Support
Our team has experience in monitoring the most popular Social Media platforms including – Twitter, Facebook and Instagram. We engage with our client’s customers to answer queries and resolve issues through proactive Social Media Management.
Email Handling
From Retail to IT support, our team is hand to support your customers via email. We will work with you to develop email macros for the most common customer queries while placing an emphasis on First Contact Resolution (FCR).
Multichannel Contact Centre Services
We deliver best-in-class 24x7x365 Customer Service and Market Research services bespoke to our client’s needs. Our ISO-certified contact centre enables our clients to deliver multichannel support to their customers.
Bulk Text Messaging
We can instantly reach large databases of your customers through our Bulk Text Messaging Service. Our team can segment and target different customer lists using personalised scripts. This service can be implemented quickly to deliver messages to both national and international customer bases.
Market Research Services
We are a trusted market research partner with over 20 years of experience in delivering outbound calling, email and fieldwork for research campaigns. Our expertise lies in providing the human voice of market research – taking on the direct contact element of Market Research Campaigns.
Administrative Support
We offer our clients a range of Administrative Support services to enhance their in-house operations. We aim to reduce the administrative headache on behalf of clients through cost-effective solutions.
Multilingual Support
Arema Connect can provide multilingual agents to support customers in their preferred language(s). We have access to a pool of Irish, French, German and Italian speakers. Since 2014, we have supported many international clients’ European customer bases across telephone, email and live chat channels.