Best-In-Class Customer Support & Market Research Services

Specialising in customer support via voice, email, and digital channels on a 24x7x365 basis. Our people are experts at representing our clients’ brand and values. That’s why some of the world’s leading companies trust us to be the voice of their brand.

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About Us

We have great conversations

Arema Connect is an Irish Contact Centre, based in Cork, Ireland. Our people-first approach empowers us to deliver tailored customer support solutions for our clients.

Since our establishment in 2001, we have continuously adapted our services and technology to enable us to deliver results that exceed client expectations. We aim to develop long-term partnerships with clients through our shared success.

90%
Staff Retention Rate
24+
years of operating
experience
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000 +
Transactions Handled Annually
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually
2001
Established In
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000 +
Transactions Handled Annually
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually
2001
Established In
Services

Streamline Your Customer Support with Our Services

Support

Call Answering Services

Acting as the voice of your brand to support a variety of telephone answering functions on a 24x7x365 basis.

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Support

Email & Live Chat Support

Supporting your customers on their preferred channels across Email and Live Chat to enable a seamless customer experience.

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Support

Digital & Administrative Support

Taking on a variety of back-office tasks to support your in-house operations, including Bulk SMS services and Social Media Monitoring.

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Research

Market Research Services

A trusted market research partner in fulfilling the outbound and fieldwork components of research projects. Our expertise includes Customer Satisfaction Surveys, Opinion Polls and Employee Exit Surveys.

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Customer Testimonials

Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders
Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders. The team’s extensive knowledge of our processes enables us to support our Registrants and applicants by phone with the aim of resolving their queries on a first-contact resolution basis. Their services alleviate the pressure on our in-house team and allow us to focus on other key elements of our organisation.  We have been working with the Arema Connect team since 2023 and during this time we have developed a close partnership approach where trends and feedback are continuously shared. The Arema Connect team continuously surpasses service levels and expectations, making them a valuable resource to us.
Caroline Hogan
Registration Operations Manager,
NMBI
The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand
Balsam Brands have partnered with Arema Connect since 2014 to provide Customer Support in our European & EMEA markets. The Arema Connect team is integral to our continued international growth as we focus on delivering an unsurpassed customer experience across a multichannel solution. From the onset, the relationship has been based on a collaborative approach with an emphasis on shared values and success. Over the years, we have appointed additional responsibilities to the Arema Connect team owing to the trust and rapport we have built with them. The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand. We look forward to growing our partnership well into the future.
Bernie Leas
Senior Vice President of Operations,
Balsam Brands
The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams
Arema Connect manages the after-hours requirement for a key section of our corporate business in Ireland. This involves liaising with key customers and end users to provide a best in class service. The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams. Pat and his team always demand the highest level of efficiency and consistency which provides reassurance that our customers are in safe hands.
Niall King
Vehicle Replacement Manager,
Europcar
Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner
Cork County Council has a very close working relationship with Arema Connect. Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner. They understand our needs and are extremely reliable, accommodating and proactive.  We are very happy with the service provided by Arema Connect, they are a pleasure to work with
Máirín O'Sullivan
Administrative Officer, Corporate Services,
Cork County Council
Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers
We have been using Arema Connect since we started our business in 2023. They have been so easy to deal with and very professional in their approach. Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers.
Jonathan Treacy
Commercial Development Manager,
Drive You
Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough
South Connacht Citizens Information Service has used the services of Arema Connect to carry out annual customer satisfaction surveys for our organisation on a number of occasions.  I have always found them to be very professional, flexible and easy to work with. Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough. Highly recommend
Diarmaid O'Sullivan
Regional Manager,
Citizens Information Service
Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership
As Pieta’s flagship fundraising event, Darkness Into Light grew exceptionally quickly over a short period of time, it was clear we needed help from the experts to manage queries from the public. Arema Connect have provided a professional and courteous service to Pieta since 2019 and we view them as the extended voice of the Darkness Into Light team. Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership.
Cathy Drummond
Project  Manager,
Pieta

Who We Work With

We work with clients from a variety of industries to help them deliver bespoke customer support solutions to meet their desired outcomes. Check out some of the industries we work with below.

Healthcare &
Pharmaceutical
Retail &
eCommerce
Transport
Automotive
Utilities
Small &
Medium Businesses
Government
Bodies
International
Marketplace

Healthcare &
Pharmaceutical

We provide convenient and efficient communication by utilising our Email and Live Chat Support solutions. This is an effective way to resolve queries with an emphasis on data protection.

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Retail & eCommerce

We support the Retail and eCommerce industry by providing end-to-end customer journey management across our Email Support and Live Chat Support solutions.

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Transport & Automotive

We support a range of Transport clients in delivering both Email and Live Chat support to manage a variety of queries including answering FAQs, scheduling services, and arranging replacement vehicles.

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Utilities

Our Email and Live Chat Support solutions for the Utility sector allow cases and escalations to be seamlessly resolved in minimal time.

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Small &
Medium Businesses

We support SMEs in designing and managing Email and Live Chat support solutions to best suit their customers' needs.

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Government Bodies

We have extensive experience in supporting Government Bodies with Email and Live Chat solutions to frontline a number of crucial public services.

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International
Marketplace

We support our international clients’ European Customer base across Email Support and Live Chat Support solutions on a 24x7 basis.

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Happy Clients

Delivering results for our clients

Why You Should Partner With Us

Reason 1

High Staff Retention

Our high staff retention rate empowers us to assign highly experienced agents to each of our client accounts, leading to enhanced outcomes.

Reason 2

Flexibility & Adaptability

The adaptable approach we take to the management of client accounts allows us to meet client requests with maximum flexibility. We can scale up in personnel as required to effectively manage spikes and seasonal peaks.

Reason 3

Partnership Approach

We adopt a close partnership approach with each of our clients, with the foundations being built on trust and shared success.

Reason 4

24x7x365 Support Solutions

Operating on a 24x7x365 basis enables us to support our client’s customers around the clock, including weekends and public holidays, leading to increased customer satisfaction levels.

Awards and Certifications

Certification of Recognition 2024 from Cork Healthy Cities
Finalist in the Green Medium-Sized Organisation of The Year Category
For Quality Management
For Information Security Management
For Environmental Management
Highly Commended in the Contact Centre (Medium) of The Year Category
Highly Commended in The Best CX in The Public, Voluntary, & Non-Profit Sector Category
Highly Commended in the Best CX in the Public, Voluntary and Non-Profit Sector Category in collaboration with UNICEF Ireland
Certification of Recognition 2024 from Cork Healthy Cities
Finalised in the Green Medium-Sized Organisation of The Year Category
For Quality Management
For Information Security Management
For Environmental Impact
Highly Commended in the Contact Centre (Medium) of The Year Category
Highly Commended in The Best CX in The Public, Voluntary, & Non-Profit Sector Gategory
Highly Commended in the Best CX in the Public, Voluntary and Non-Profit Sector Category in collaboration with UNICEF Ireland

Case Studies

Read some of our client success stories here and find out more on how we can support your business

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Digital & Administrative Support

Providing Multichannel Support to a Wholesale Retailer

This client is a worldwide wholesaler of building and construction supplies, including tools, machines, installation materials, and automotive hardware. Known as the world market leader in its core business – the sales of assembly and fastening materials. 

Call Answering Services

Providing a Card Services Helpline on behalf of our client

Our client is a well-established member-owned financial service organization, the only one of its kind in Ireland.

Market Research

Supporting our client to deliver a suite of Market Research and Outbound Projects

Our client is one of Ireland’s largest home care services organizations, providing an array of services from Disability Care to Respite Care, to Personal and Homemaking Care.

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Latest Blogs Post

Check out some of our latest news and industry insights

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General Insight

Retaining top talent to enhance Customer Service

This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
Katie Murphy
January 21, 2025
•
5 min read
General Insight

What Customers Really Want From A Support Function!

Customer needs encompass the essential requirements and desires that customers have, such as timely responses, clear communication and personalised solutions.
The Arema Connect Marketing Team
January 21, 2025
•
5 min read
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Get in touch
"We have been working in partnership with Arema Connect since 2022. The Arema Connect team manages our calls in a highly professional and efficient manner with great care to meet our customer needs along with maintaining excellent attention to detail and high service levels.”
Louise Murphy
Card Services Manager, Payac Services CLG.
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