by Arema Connect | Jan 24, 2018 | Blog, Case Study UK, Telephone Answering Service, Utilities
Background: Client description Our client is a Supplier of Broadband and Network Consultancy Services to Business and Residential customers. They provide services nationwide and their core team is usually on the road installing broadband for clients. The objective of...
by Arema Connect | Jan 18, 2018 | Blog, Case Study UK, Ireland / UK, Telephone Answering Service, Utilities
In this case study, we provide you with an example of how we provide Telephone Answering Service for IT company. Background: IT sector Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to...
by Arema Connect | Apr 28, 2017 | Blog, Case Study UK, Holiday Cover, Ireland / UK
The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler...
by Arema Connect | Apr 24, 2014 | Blog, Case Study UK, Ireland / UK, Property Management, Public Sector, Telephone Answering Service
Our client is one of Ireland’s County Councils. Their mission is to provide after hours support to the members of the community. Objective of this Case Study This case study will provide an insight into: Experience working with County Councils Scalability: Ability to...
by Arema Connect | Feb 12, 2014 | Blog, Ireland / UK
Arema Connect has been providing After Hours Emergency Telephone Support for numerous County and City Councils since 2005. We offer tailor made solutions for each council, varying from long term contracts to short time seasonal cover such as The Christmas & New...