Case Study: Telephone Answering Service for IT company

Silvia Planella/ January 18, 2018

Background: Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to enable faster and more accurate process execution. They have over 30 offices and provide technical solutions for multiple industries including retail, pharmaceutical, healthcare, warehouse, distribution, automotive, postal & courier, fast moving goods, manufacturing, and transport & logistics. They

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Online Retail: Telephone Answering service for a gift card company

Silvia Planella/ May 16, 2017

Case Study: 24 by 7 Telephone Answering Service for e-commerce Our client provides prepaid gift card products that can be used to purchase items like a debit card. The gift cards can be purchased by individual customers and by organizations using our client’s website and they can be used in a large network of high street and online retail shops. Description

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Summer Holiday Case Study: – We provided peace of mind to CEO’s in SME businesses with our Telephone Answering Service

Silvia Planella/ April 28, 2017

The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler outsourced their Telephone Answering requirements during their employee’s summer leave. We initially took messages for them

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Business Connectivity without Answering the Phone – Telephone Answering Service

Call Management/ July 14, 2014

Technology enables us to be more connected with the world. Friends, family, colleagues can reach us anytime from anywhere. While a friend’s call will be really welcome on a Sunday night, you might be a bit annoyed getting calls from clients over the weekend. Connectivity is breaking the barriers of “working hours” quickly and business owners can’t allow themselves to lose business

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“Why outsource your telephone answering service?” – Public Relations and Social Media Manager perspective

Silvia Planella/ February 17, 2014

Please introduce yourself? Megan Friel (Public Relations/Social Media Co-ordinator). Check Megan linkedin profile Choose one word to define yourself: Dynamic Define “telephone answering service” in 10 words? Professional service that handles and processes inbound and outbound calls. Why would you outsource your customer care? I would outsource my customer care requirements as it would allow me to focus on carrying

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Case Study: County Council After hours Telephone Answering Service

Silvia Planella/ February 12, 2014

Arema Connect has been providing After Hours Emergency Telephone Support for numerous county and city councils since 2005. We offer tailor made solutions for each council, varying from long term contracts and short time seasonal cover such as The Christmas & New Year period. Weather conditions dictate the volume of calls we receive on a daily basis. Adverse weather such

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