The importance of call centre data protection in pharmacovigilance

Call Management/ July 7, 2014

 Why data protection is important in pharmacovigilance Sensitive data will be shared by callers with your phramacovigilance team. Data protection needs to be at the forefront of an agents mind when receiving a pharmacovigilance call. From medical conditions to personal information, a lot of details will be collected during the conversation in order to increase a satisfactory solution and decide

Read More

Data Protection and Call Centres

Call Management/ May 13, 2014

Why does data protection exist? The fundamental role of data protection is to protect individuals from harmful disclosure of personal information and to limit its uses included being passed on without knowledge or consent. The Data Protection Act safe guards the privacy rights of individuals.   The Data protection Principles are to: Obtain and process information fairly Keep Data only

Read More

Case Study: Pharmaceutical Database Management (cleaning and updating contact information)

Silvia Planella/ November 29, 2017

Background: Clients description Our client is an American biopharmaceutical company that discovers, develops and commercializes therapeutics. For many years since the company was founded, the company concentrated primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza. They seek to develop products that represent advancements by offering enhanced modes of delivery, more convenient treatment

Read More

7 Steps to Manage your annual Database Cleaning Exercise

Silvia Planella/ January 5, 2015

Be ready for the Reform of data protection legislation ECJ’s ruling on the ‘right to be forgotten’ On 13 May 2014, the Court of Justice of the European Union issued a landmark ruling on the ‘right to be forgotten’, in relation to online search engines. This opens the data protection debate and companies are highly encouraged to actively manage their database

Read More

Database Management : Benefits from a Marketing Perspective

Call Management/ September 22, 2014

Customer data becomes inaccurate at an alarming rate. Failure to maintain your databases will result in most of it becoming unusable within a few years. You squander so much time by having inaccurate information because a simple phone call to a prospect that should take a couple of minutes can turn into the tedious process of data mining and trial and

Read More

Database Management

Silvia Planella/ December 13, 2013

Detect and correct bad or inaccurate records from your database Arema Connect can compile Master Databases, perform Database cleansing, data verification, new contact research and database audition. You can trust us with names, addresses, phone numbers, emails etc. and we will: Eliminate duplicates Confirm details through outbound calls Enter promotional data from brochures etc. Arema Connect are registered with the

Read More

How a Call Centre can help you in your GDPR efforts?

Silvia Planella/ December 19, 2017

May 2018 is fast approaching and a number of existing clients and potential clients are contacting us to ask for our support in implementing their GDPR efforts. The interest in GDPR is quickly increasing as we near this deadline. Google trends showcase a higher number of search-related enquiries in the last quarter of 2017. We believe this trend will just

Read More

Who is who in a quality-focus contact centre?

Silvia Planella/ September 25, 2017

Independently if you have an in-house call centre or you are outsourcing your customer service function, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPS and relevant metrics. Applying all of them will improve the quality of the service and overall customer satisfaction. At Arema Connect, we believe

Read More

Online Retail: Telephone Answering service for a gift card company

Silvia Planella/ May 16, 2017

Case Study: 24 by 7 Telephone Answering Service for e-commerce Our client provides prepaid gift card products that can be used to purchase items like a debit card. The gift cards can be purchased by individual customers and by organizations using our client’s website and they can be used in a large network of high street and online retail shops. Description

Read More