White Papers
Here, you can expand your knowledge and expertise in the call center and customer service industry. Our white papers are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!
Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper
Why preparing for the holidays can often be an online retailers biggest headache - and how to make sure you're on the front foot for the busiest time of the year. The holiday period will soon be upon us, and with it, a flurry of gift buying. More and more...
Whitepaper: Customer Service is the New Marketing
How to improve Sales by delivering the best in class customer service plan? Referrals are a key contributing factor to the success of all companies. A recommendation from a satisfied client is worth more than a thousand ads on tv, radio or print media. Social media...
Online E-Commerce Sites Whitepaper: The Challenges of Customer Care
Delivering Excellent Customer Service Online Internet businesses came into existence in 1991 when the Internet became a platform for commercial use. The last 5 years have seen a major growth in the on-line sector and online shops and e-business are...
Online Shoe Retailing & the Challenges of Customer Care – Whitepaper
Online Shoe Retailing Over the last few years, Online Shoe Retailing in the US has been growing at a rate of 9.2%. The shift from the product and price era means that the age of the customer is truly upon us. To maximize customer satisfaction, it is vital...