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White Papers

Here, you can expand your knowledge and expertise in the call center and customer service industry. Our white papers are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!

Whitepaper: Customer Service is the New Marketing

Whitepaper: Customer Service is the New Marketing

How to improve Sales by delivering the best in class customer service plan? Referrals are a key contributing factor to the success of all companies. A recommendation from a satisfied client is worth more than a thousand ads on tv, radio or print media. Social media...

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Back to School Supplies & Education Whitepaper

Back to School Supplies & Education Whitepaper

Sales and Customer Support for the ‘Back to School’ campaign If your company is involved in the provision of educational material (i.e. books, school materials, uniform retailers, school and education providers), you are already anticipating the ‘late...

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