by Arema Connect | Apr 15, 2019 | Blog, Ireland / UK, Telephone Answering Service
The phone rings and one of our agents quickly answers… what happens next? What type of interaction will take place? Providing customer support is not an exact science. Each phone can ring 10, 20, 30 times per hour. All depending on the type of interaction, the...
by Arema Connect | Jan 18, 2018 | Blog, Case Study UK, Ireland / UK, Telephone Answering Service, Utilities
In this case study, we provide you with an example of how we provide Telephone Answering Service for IT company. Background: IT sector Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to...
by Arema Connect | Apr 28, 2017 | Blog, Case Study UK, Holiday Cover, Ireland / UK
The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler...
by Arema Connect | Sep 7, 2016 | Blog, Ireland / UK, Live Chat
Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
by Arema Connect | Jun 13, 2016 | Blog, Ireland / UK
FCR (First Contact Resolution) in a Call Centre First contact resolution is one of the most important metrics in customer service. Improving the FCR rate means that more calls can be answered in a timely manner. This boosts a company’s customer service levels,...
