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Arema Connect Halloween Party 2017

Arema Connect Halloween Party 2017

We started having Halloween Parties back in 2013. Get-togethers such as Halloween parties are part of our staff engagement and team building strategies. They provide an opportunity to boost camaraderie between colleagues and improve the cohesion of new and existing...

Staff retention and staff engagement techniques

Last week, I had a meeting with one of our new clients and he was really interested in learning how we managed to have such a high staff retention rate. He commented that with his previous contact centre, he had the feeling that new agents were included on his team...