by Arema Connect | Jul 3, 2017 | Blog, Case Study UK, Ireland / UK, Social Media
First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok,...
by Arema Connect | May 30, 2017 | Blog, Ireland / UK
Last Thursday (May 25th) Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it...
by Arema Connect | Feb 4, 2014 | Blog, Ireland / UK
What’s the difference between Contact Centre and Market Research/Knowledge Centre? For most people, a contact centre is viewed as a customer service essential and is an expense. However, it also offers a valuable opportunity. Your customer care team will know of...
