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Sockie Social Media Awards 2017

Sockie Social Media Awards 2017

Last Thursday (May 25th) Arema Connect was chosen by our client, one of Irelands largest retail franchises, to represent our contact centre at the Sockie awards. We monitor this client’s social media 7 days a week as part of our Omni-channel customer service and it...

Contact Centre = Market Research Centre

What’s the difference between Contact Centre and Market Research/Knowledge Centre? For most people, a contact centre is viewed as a customer service essential and is an expense. However, it also offers a valuable opportunity. Your customer care team will know of...