by Katie Murphy | Nov 5, 2018 | Blog, Retail, SMS text message
SMS as a Marketing Strategy is often the underdog in the most favored channels to use. However, this should not be the case. It has many uses ranging from promotional purposes to product recalls.The blog below looks at the many benefits of SMS as a Marketing Strategy...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Feb 22, 2016 | Blog, Ireland / UK
The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores....
by Arema Connect | Jan 11, 2016 | Blog, Ireland / UK
What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...
by Arema Connect | Dec 7, 2015 | Blog, Ireland / UK
Fast Action Response Times The automotive sector is where quick decisions are made on a daily basis. As a tire supplier, break down assistance specialist, haulage company etc. you must immediately solve customer issues to rise above the competition. According to...
