To recap from part one, a call centre customer service agent must have good product knowledge, patience, active listening skills, positive language and calmness. If you read the previous instalment you will understand that communication is not simply all talk, for a...
A Customer service representative is required to have a certain skillset that meets both the clients and the call centres standards. Being a “people person” is a common phrase that people assume relates to a call centre agent, but it is a very vague term that can be...
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