by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Jul 10, 2013 | Blog, Ireland / UK
Liveperson, leading provider of web chat software, has recently published a study in relation to shopping habits online. The main findings of the study and Arema Connect’s solutions proposed: Live Person Findings Arema Connect solutions 83% of internet buyers...
by Arema Connect | Mar 18, 2013 | Blog, Ireland / UK
Businesses online have greater opportunities to increase their sales than “normal” businesses. These opportunities can be achieved by implementing a customer care strategy: 1. Operating around the clock: The Internet is never closed for business. Your company has...
