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How retailers can become customer-centric

How retailers can become customer-centric

Present day customers are interested in personalised experiences with customer service. They are looking for more ways to buy and more channels to contact customer support. Retailers must embrace an Omni-channel approach with regards to customer interactions and...

It’s the time of year when decisions are made by customers such as the all-important who am I going to buy from this year? You must find a way to deal with the influx of calls, emails etc. in a way that does not diminish from your customer alignment. This is why going the extra mile for purchasers is advantageous, a Call Centers familiarity with this time of year and the challenges it brings will aid you greatly this Christmas.

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PR and Contact Centre “The Product Recall”

PR and Contact Centre “The Product Recall”

“A client rings you and wants to recall a product due to a potential fault in the product. They are expecting 4000 calls over the next 2 weeks from unhappy clients not to mention their wholesalers and retailers. This is a potential minefield for your client and...