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It’s the time of year when decisions are made by customers such as the all-important who am I going to buy from this year? You must find a way to deal with the influx of calls, emails etc. in a way that does not diminish from your customer alignment. This is why going the extra mile for purchasers is advantageous, a Call Centers familiarity with this time of year and the challenges it brings will aid you greatly this Christmas.

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