by Arema Connect | Mar 14, 2016 | Blog, FMCG, Ireland / UK
Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
by Arema Connect | Nov 30, 2015 | Blog, Christmas, Ireland / UK
Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very busy phone lines. They...
by Arema Connect | Dec 5, 2014 | Blog, Christmas, USA
Retailers both online and in-store are in preparation for an extremely busy Christmas and January. Gaining a competitive advantage over the competition may be as simple as answering a customer’s query or pointing them in the right direction on the first time of...
by Arema Connect | Oct 29, 2014 | Blog, Christmas, Ireland / UK
The sale is done – another satisfied customer, now on to the next one… It’s not that simple. A customer’s lifecycle is as long as the support they receive and you must support them appropriately with regards to refunds, deliveries, exchanges etc. Treat customers...
by Arema Connect | Sep 9, 2014 | Blog, Ireland / UK, USA
First of all I would suggest that you watch this short video by Jack Vale “Exposing Bad Customer Service” https://www.youtube.com/watch?v=03Vnp9AUuIs. In it he exposes shockingly bad customer service in well-known retail outlets in America. The video uncovers how...
