Read moreIt’s the time of year when decisions are made by customers such as the all-important who am I going to buy from this year? You must find a way to deal with the influx of calls, emails etc. in a way that does not diminish from your customer alignment. This is why going the extra mile for purchasers is advantageous, a Call Centers familiarity with this time of year and the challenges it brings will aid you greatly this Christmas.
Whitepapers
- Why preparing for the holidays can often be an online retailers biggest headache – and how to make sure you’re on the front foot for the busiest time of the year – Whitepaper 11/26/2019
- Whitepaper: Customer Service is the New Marketing 09/24/2018
- Online E-Commerce Sites Whitepaper: The Challenges of Customer Care 07/30/2018
- Online Shoe Retailing & the Challenges of Customer Care – Whitepaper 04/10/2018
Case Studies
- Promotional campaign in the education sector: Call Centre Case Study 03/04/2019
- Case Study: Employees’ Support Line 01/28/2019
- Case Study – Outbound GDPR campaign for a client in the charity sector 05/03/2018
- Case Study: Education Provider Outbound Campaign 05/01/2018
- Case Study – Customer Support for the Financial Sector 03/28/2018
