by Arema Connect | Jan 7, 2019 | eCommerce, Ireland / UK, Retail
Customer support evolves according to the needs of customers. With new retail trends emerging, customer representatives and contact centres need to be aware of industry changes and how they impact on the behaviour and requirements of clients. One of the emerging...
by Katie Murphy | Nov 5, 2018 | Blog, Retail, SMS text message
SMS as a Marketing Strategy is often the underdog in the most favored channels to use. However, this should not be the case. It has many uses ranging from promotional purposes to product recalls.The blog below looks at the many benefits of SMS as a Marketing Strategy...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Sep 24, 2015 | Blog, Ireland / UK
Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use...
