by Arema Connect | Aug 6, 2018 | Blog, Christmas, Ireland / UK, Retail
If you work in the retail sector, your team is most likely finalising plans for the Christmas campaign. You should never forget the Christmas Retail Customer Services that you will be providing to your clients and how will you be supporting their Christmas Shopping...
by Katie Murphy | May 29, 2018 | Blog, Retail, USA
The omni-channel vs. the multi-channel The difference between an omni-channel and multi-channel approach often gets people confused. Before we dive into how to achieve an omni-channel approach in the retail sector, we best make this clear. Many retailers use a...
by Arema Connect | Jul 3, 2017 | Blog, Case Study UK, Ireland / UK, Social Media
First of all, thanks for each and every one of the e-mails congratulating us for our role in our client’s winning numerous awards at the Sockies17. Following the request of several business owners and in-house marketing departments, James has put pen to paper (ok,...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Nov 3, 2014 | Blog, Ireland / UK
It looks like it’s going to be a hectic Christmas for retailers. Retail Excellence Ireland states that for the first time since 2007, the retail sector has grown for three months in a row. These figures show that customer confidence has recovered and this bodes well...
