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Who is who in a quality-focused contact centre?

Who is who in a quality-focused contact centre?

Independently if you have an in-house call centre or you are outsourcing your customer service functions, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPIs and relevant metrics. Applying...
Arema Connect is in Achilles Supply-Line

Arema Connect is in Achilles Supply-Line

Arema Connect have been awarded access to the prestigious Achilles supply-line. We received our certificate earlier today and are thrilled to be a part of this global network. Achilles Supply-Line is the community for European utilities in the energy, port and postal,...