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Who is who in a quality-focus contact centre?

Who is who in a quality-focus contact centre?

Independently if you have an in-house call centre or you are outsourcing your customer service function, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPS and relevant metrics. Applying all...
Arema Connect, certified to ISO 9001:2008 for 2017

Arema Connect, certified to ISO 9001:2008 for 2017

Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017. Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always...

Arema Connect is in Achilles Supply-Line

Arema Connect have been awarded access to the prestigious Achilles supply-line. We received our certificate earlier today and are thrilled to be a part of this global network. Achilles Supply-Line is the community for European utilities in the energy, port and postal,...