by Katie Murphy | Feb 12, 2018 | Blog, Call Centre Agents, Ireland / UK, Our team, Recruitment, Training
Training plays a huge part in providing both a high-quality service and ensuring each client’s individual needs are fulfilled. Arema Connect currently employs 47 employees, who are all well aware of this. Comprehensive learning and professional development...
by Arema Connect | Sep 25, 2017 | Blog, USA
Independently if you have an in-house call centre or you are outsourcing your customer service functions, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPIs and relevant metrics. Applying...
by Arema Connect | Apr 21, 2017 | Blog, Ireland / UK
Arema Connect has once again been awarded the ISO 9001:2008 Certification for 2017. Arema Connect’s operational focus has always been on delivering high-quality services. In 2010, we were first awarded the ISO 9001:2008 accreditation. Our organisation has always...
by Arema Connect | Apr 7, 2015 | Blog, Ireland / UK
Companies always need to strike a balance between the two big Q’s in relation to customer support: Quality and Quantity. Both are really important from an operations perspective and from a customer satisfaction approach. Quality Customer Service Customers are...
by Call Management | Nov 17, 2014 | Awards, Blog, Ireland / UK
The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession;...
