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Customer Support Tailored for the FMCG Sector

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
How a Product Recall works?

How a Product Recall works?

Product Recall is: The process of retrieving defective goods from consumers and providing those consumers with compensation. Recalls often occur as a result of safety concerns over a manufacturing defect in a product that may harm its user Arema Connect are providing...
PR and Contact Centre “The Product Recall”

PR and Contact Centre “The Product Recall”

“A client rings you and wants to recall a product due to a potential fault in the product. They are expecting 4000 calls over the next 2 weeks from unhappy clients not to mention their wholesalers and retailers. This is a potential minefield for your client and...