by Arema Connect | Feb 8, 2016 | Blog, Healthcare, Ireland / UK
Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The...
by Arema Connect | Nov 2, 2015 | Blog, Ireland / UK
Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live...
by Call Management | Jul 15, 2014 | Blog, Case Study UK, Healthcare, Ireland / UK
Our client is one of the UK’s and America’s largest pharmaceutical organisations. They also have operations in Ireland. Our client prides themselves in their level of patient service and the professional and empathic manner in which their team operates. Their Customer...
by Call Management | Jul 7, 2014 | Blog, Healthcare, Ireland / UK
Why data protection is important in pharmacovigilance Sensitive data will be shared by callers with your phramacovigilance team. Data protection needs to be at the forefront of an agents mind when receiving a pharmacovigilance call. From medical conditions to...
