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CCMA Annual Conference 2017

CCMA Annual Conference 2017

Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena...
Market Research: A CEO’s Perspective

Market Research: A CEO’s Perspective

Pat Keogh is the CEO of Arema Connect and we picked his brain about market research and its importance in everyday business. Here is what Pat said: Please explain your experience with Market Research? I graduated from University College Cork in 1992 with a Commerce...