by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...
by Arema Connect | Nov 2, 2015 | Blog, Ireland / UK
Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live...
by Arema Connect | Mar 2, 2015 | Blog, Ireland / UK
Overflow call centre service lets you deal with peaks in demand while keeping your costs under control. It looks like a good idea? It gets better! The technology is there for seamless integration, why not use it! Here are 5 reasons you should: Support for Advertising ...
by Arema Connect | Jul 29, 2013 | Blog, Ireland / UK
Not too many years ago even when online shopping was available, people did not feel comfortable using their credit cards online and giving their personal information to online stores. That has all changed. Consumers may still be concerned about the security of online...
