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Reflecting on the Outsourcing World Summit 2.0

Reflecting on the Outsourcing World Summit 2.0

Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
Benefits of Using a Contact Centre

Benefits of Using a Contact Centre

A contact centre is an operation which was designed to handle high volumes of phone calls. However more recently through the evolution of the contact centre model, many now offer additional support and are able to answer queries by email, phone, live chat, and via...