by Arema Connect | Feb 24, 2020 | Blog, Events
Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
by Arema Connect | Mar 20, 2018 | Blog, Ireland / UK
Why Outsource? Building your Brand, How Outsourcing Can Better Represent You. A Suite of marketing activities fulfilled through a customer contact centre can best represent you and your brand. At some point or other, companies must rely on the services of an...
by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...
by Arema Connect | Sep 4, 2013 | Blog, Ireland / UK
A contact centre is an operation which was designed to handle high volumes of phone calls. However more recently through the evolution of the contact centre model, many now offer additional support and are able to answer queries by email, phone, live chat, and via...
by Arema Connect | Jun 18, 2013 | Blog, Ireland / UK
Nowadays it is important for companies to offer, invest and upgrade end-to-end support services to keep pace with ever-changing technology without having any negative impact on the quality of services they provide. In order to provide customers with these support...