by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | May 7, 2013 | Blog, Ireland / UK
Helpful Agents Each interaction counts. Each Customer support representative should be driven to help their customers and solve problems to the best of their abilities. It’s also a good idea to have some agents monitoring these users as they are shopping so if they do...