Online retail sales rocket up at Christmas; it’s no surprise nowadays with the deals available online and accessibility of the internet. A KPMG survey discovered that online trade represented 19% of non-food sales in December 2013 in the UK. It’s important for...
New exporters may think that the exporting adventure will require a large investment of time and money. But you can establish your presence in a new market quickly without a big investment. To be truly successful in a new market, you will need to research the chosen...
Contact Centre: The Present Most contact centres today are offering Multi Channel Support which includes Telephone Answering Service, e-mail handling, live chat, and social media support and text message management.
Selecting the right contact centre channels is a key element in order to enhance the buyers’ experience and increase benefits. The selection of the right contact centre channels is determined by your business personality and your business sector.
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