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Ten Tips to Improve your Customer Service

Ten Tips to Improve your Customer Service

Why customer service is important? If you watch old clips from the ’90s on ‘how you can improve customer service’, you will inevitably come across the term P.E.R.F.E.C.T it stands for Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful. It...
The Effort analysis across channels

The Effort analysis across channels

Your clients usually contact your team to find a suitable answer to enquiries about your products or services. But how do they contact you? The first thing that they will do is check what contact channels are you offering, and then they will select one. But imagine...
Tips for E-Commerce Success

Tips for E-Commerce Success

Running an e-business/e-commerce is hard work. You need to drive traffic to your online store, respond to customers in a quick and timely manner, create new promotions on a continuous basis, and have secure and safe payment gateways along with the normal day-to-day...