by Arema Connect | Jul 8, 2014 | Blog, Ireland / UK
Why customer service is important? If you watch old clips from the ’90s on ‘how you can improve customer service’, you will inevitably come across the term P.E.R.F.E.C.T it stands for Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful. It...
by Arema Connect | Dec 11, 2013 | Blog, Ireland / UK
Your clients usually contact your team to find a suitable answer to enquiries about your products or services. But how do they contact you? The first thing that they will do is check what contact channels are you offering, and then they will select one. But imagine...
by Arema Connect | Oct 4, 2013 | Blog, Ireland / UK
“Omni-channel” – is this phrase “the next big trend”? Where has this new trend “Omni” come from and why are we being confronted with these new concepts and challenges. We thought multi and Omni meant the same thing. Is there really a difference? Single-channel...
