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How to measure customer satisfaction?

How to measure customer satisfaction?

Customer-centric organizations measure customer satisfaction in order to improve service delivered and team performance. Arema Connect has been providing customer satisfaction surveying services for over 10 years. From our experience, we describe in this blog...
How is impacting GDPR in Market Research?

How is impacting GDPR in Market Research?

The General Data Protection Regulation (GDPR) had an impact on all sectors and businesses sizes. The regulation implemented on the 25th of May 2018 has changed the way in which many organization operate. Better measures are now in place to protect customers’...
Seeing New Potential

Seeing New Potential

New Eye Care Specialist Contract Arema Connect is happy to announce more good news this summer. We have acquired a new client. They are one of the UK’s leading optician companies with many years of experience in the optical industry. Arema Connect already works...